Good Afternoon, @brookeanne.
Thanks for reaching back out to the Community. Let's get you the support you need to fix the problem with your employee's vacation time.
Since you're not able to view the options to enter the hours, then I recommend contacting our Customer Support Team. They have the tools to walk you through some additional steps to help resolve this issue as soon as possible.
Here's how:
- Go to the Help menu.
- Choose the QuickBooks Desktop Help option.
- Click the Contact Us hyperlink.
- Type in your question and press Let's talk.
- Scroll down and select to Get a callback.
That's all there is to it.
The problem should be fixed in no time after getting in touch with our support. Let me know how it goes. I want to make sure that you're able to get back on track. Wishing you and your business continued success!