I only pay contractors, no employees.
I can make payments no problem, but at random, QBO will duplicate a transaction in expenses. This obviously throws off P&L statements, and so on.
I spent hours with someone on chat, who remotely accessed my desktop, but ended up saying it was a "glitch" and it wouldn't happen again. It is happening again, and getting old. I have to manually go through all payments and delete the duplicates.
Attached screenshot of the duplicates in expenses.
I may have an idea of why this is occurring, @truck569.
A direct deposit will show as debit if you've allocated the direct deposit to a bank account instead of an expense account. To fix this, you'll need to check and change the account where the direct deposit has been distributed.
Here's what you'll do:
To read more about paying your contractors through direct deposit, check out this article: Learn how to pay your contractors using direct deposit in QuickBooks or Intuit Payroll.
Let me know if you're still seeing this issue, I'm here to help. Take care!
Hi there, truck569.
I appreciate you for coming back to the thread to add further confirmation about your concern. With this, I'll be sharing troubleshooting steps to ensure that your transactions won't appear duplicates so your data stays accurate in QuickBooks Online.
Sometimes a cache full of history and temp files can cause unexpected behaviors, such as duplicating a transaction in expenses and keeping on updating that gives 29 more. I recommend logging in to your QuickBooks account using an incognito or private browser. Then, view the expenses transactions from there. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.
Use these keyboard shortcuts based on the browser you're using:
If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
If the steps above didn't work, use another supported browser as an alternative.
Lastly, you may refer to this article to view different details on how you can access each vendor's records, edit and view the status of their transaction: View vendor transactions.
Don't hesitate to click the Reply button below if there's anything else you need help with your expenses transactions. I'm always here to help you anytime. Take care and keep safe!
Using in a private window on Firefox
Got a load more duplicate transactions this morning when I checked.
It is doing them itself, as I went through and cleared every duplicate transaction yesterday.
It only does it for contractors and pilot cars, whom I pay via direct deposit. So the issue is obviously something to do with your direct deposit system. Not a single other transaction gets duplicated, as they are not paid by direct deposit through QBO
After I go through and clear all the duplicates in Expenses, yet again...... I go back to the bank transactions to find thirty this time. All payroll.
And already using in a private browser window in Firefox. It's the only window open there
This is getting very old
I about have to do my tax stuff with it not connected to the internet, and between it freaking out.
Can anyone address this??
I'd love to direct you to the best help available so this gets taken care of, @truck569.
Since only the direct deposit transactions got duplicated, it would be best for you to contact our support once more. They can check the issue further and help you find more solutions.
If you need resources, video tutorials, and tips to manage your company, especially your contractors, feel free to visit our Support page.
Don’t hold back to drop a comment below if you have any other questions or concerns besides these duplicate transactions. We’ll always be here to help.
After spending a considerable amount of time online with your help, nothing changed at all.
It has literally double posted stuff since I stopped talking to them and ate dinner.
This is ridiculous.
Last message was that I was going to get transferred to the "payments team".... then nothing.
I will just look into another provider for my contractor payroll needs. I have better stuff to do with my time than correcting the errors multiple times a day
Also cleared/confirmed 15 transactions in banking, all direct deposit ones, and have another 30vwithin half an hour. Some of them the same ones I cleared within the hour..........
This has happened to me for 3 years, every time I run a P and L this "glitch" as I was also told after hours on the phone with several people, requires me to input up to 200 journal entries a month. I am so tired of this in additon to quick books just increased there prices. I have been looking at ZOHOO for an replacement.