Data Services

MelissaEd · ‎April 02, 2020

I cannot run payroll for my employees even though I have an active Payroll Enhanced account. When I called QB they're telling me I need to renew my Data Services for $800! Yikes! We're a small business with 10 total employees. I'm not sure what to do. They cannot explain to me why I need to pay this $800 and what it'll do for me? Why is this Data Services separate from the $400 I already paid for Payroll Enhanced? Help! Can anyone explain to me what this is for?

Thank you!

Melissa

AileneA · ‎April 02, 2020

Hi there, @MelissaEd.

Welcome to the Community. I want you to know that helping you is our priority. It seems that you got scam. Since this is a public forum, we don't have access to pull up your account for security purposes.

I recommend contacting our Customer Support Team, as they have the tools to pull up your account in a secure environment. The option to call is available during their office hours: 6:00 AM-6:00 PM PT Monday-Friday.

Here's how:

Open QuickBooks Company File.
Click the Help menu and choose QuickBooks Desktop Help (F1).
Select Contact us.
Type your concern, and click Search.
Choose an option on how you want to connect with our support.

Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages.

Please let me know how it go by clicking the Reply button. I want to make sure that this has been taken care of. Have a great day!

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