We appreciate your efforts and you're already on the right track in keeping your financial data accurate, Jessyg. Let me assist you further and make sure you'll be able to successfully delete your duplicate payroll transactions in QuickBooks Online.
Before we begin, I want to check if you've experienced any error messages when deleting payroll entries in your bank register. This will help me provide a precise solution for this matter.
To start, have you also used other supported browsers? If you haven't, I'd recommend doing so to narrow down the issue. Here are the ones supported on both web and mobile devices:
- Google Chrome: version 78 or newer
- Mozilla Firefox: version 76 or newer
- Microsoft Edge: version 79 or newer
- Safari: version 12 or newer (Mac only)
- Opera: version 68 or newer
- Samsung: version 10 or newer
On the other hand, if this matter continues, I encourage you to reach out to our Payroll Care team. They can open a case to conduct a more thorough investigation and get this fixed in no time.
Furthermore, you can create a summary report if you wish to view your employees' totals and other payroll-related data. Then, I encourage you to reconcile your accounts regularly (monthly). Doing so will let you track your finances and manage them accordingly.
Let me know if there's anything else you need to manage your payroll transactions and employees. I'm always ready to help.
