Hello there, @cahrens1.
Let's update your payroll tax table so you can run the FC-21 payroll report. It's the possible reason why it doesn't show on the list.
Before we start, please make sure that the Virginia payroll taxes are set up correctly. Here's how:
If the payroll taxes are accurate, I suggest updating the payroll tax table. Let me guide you how.
Here's an article you can read on for more details: Get the latest payroll tax table update.
Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Thanks for dropping by.
Hi there, cahrens1.
We can help you with pulling up the VEC-FC 21 by contacting our payroll support team. They can check your payroll account to see if the VA tax setup is accurate. We might need to update some information so this form will appear on your tax form list.
We are here if you have any other payroll questions.
If QuickBooks supports the form you can add it to the list of forms using the button under the forms table. You can add any form whether or not your payroll data suggests you need it.
There is no need to call support to do this. If the form isn't on the list of forms you can add, then QB doesn't have it. Support won't be able to add it to the list.
I am having the same issue: FC-20 is populating zeros and FC-21 is not being displayed. I though there was an issue with Employee Setup, since we are a church and exempt from paying VA Unemployment Tax. I tried twice (two separate 90 min phone calls) working with Support and they did not understand the problem, so they could not help. Were you able to get a resolution?
I can provide you a solution to these concerns, @GreatOak.
It could be that there are no paychecks created for the selected quarter. This is the reason why the FC-20 tax form shows a zero amount when you pulled it up. If that's the case, the FC-21 will not show as well on the next page of the form.
Let's make sure that you've run payroll for this specific quarter before viewing these tax reports. This way, you'll be able to check your employee's payroll detail report.
In addition, these tax reports will only populate amounts if you're collecting Virginia unemployment taxes. Since you've mentioned that you're a non-profit organization and is exempt from these taxes, then this is the reason why you're getting a zero amount and none for FC-21.
For any additional information on paying taxes for the state of Virginia, please refer to this article: Virginia Payroll Tax Compliance.
Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help.
Thanks for responding and providing some insight. I have payroll items for 3 employees who are subject to VA withholding from Sep 2019 to Mar 2020. I have VA- Unemployment Tax activated as a Payroll Item for all pay types. There is nothing in QuickBooks Desktop Premier 2019 that indicates my Company is exempt from VA unemployment tax. There is nothing that I can find in Payroll or Employee setup that is telling QuickBooks that it should NOT apply VA unemployment tax....but I might have missed something. FC-21 is a "feeder" form to FC-20 and must be populated with name, social security number and gross wages for the reporting period in order to provide summary data to FC-20. I suspect that Intuit implemented FC-20 without understanding the dependcency on FC-21 and that we have a defect in the application. Do you have any confirmation from users in Virginia that FC20/FC-21 works properly? Or can you determine whether anyone can confirm it does work correctly?
At this point, I am using QuickBook report extracts to manually submit the required reports using Virginia Tax business online website.
Hey there again, @GreatOak.
I appreciate you letting us know about your experience reaching out to our Payroll Support Team.
Also, thanks for adding more information about the issue. It gives me a better picture of what happened to the tax forms.
As mentioned by @ReymondO, it could be there were no paychecks created for the mentioned quarter. However, if you’re able to run payroll and taxes were deducted from the employees’ paychecks, you should be able to pull up the FC-20 and FC-21 forms with the complete payroll data.
To identify the root cause, we'll need to perform more in-depth troubleshooting. Since we need to access your company file which can't be done in the Community for security reasons, I recommend calling us again.
One of our support agents can take a look at the case number, and review the notes you have from your call to continue where the last agent left off. Here’s how to reach them:
For future reference, let me share the Get the latest payroll tax table update article. This guide can help ensure you have the most current and accurate rates and calculations for supported state and federal tax tables, payroll tax forms and e-file and payment options.
Additionally, the Virginia Payroll Tax Compliance link provides an overview of the supported tax forms and ways on how to file them.
Reach out to me if you have any other concerns or questions about QuickBooks. I’m always ready to assist further. Have a good one.
Has there been any real resolution to this issue from Intuit? I am now going on 50 minutes on a call to be told they do not know the reason the FC21 is not going electronically or listed. Their suggestion was to contact the VEC to see why it did not go electronically or to send it in on paper!! This is NOT a resolution.