Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Same problem here and I cannot get in touch with any support. What's going on? Anyone knows?
Hi yic,
We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.
In order for you to receive live updates for outages in QBO, go to this link and click on Subscribe to Updates.
We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.
Here it is Saturday morning i was expecting my funds and here its a message stating my funds are delayed,,are there any numbers to support on weekends?!
I understand that delays can pose challenges, savageeboni. I'm here to help.
Payments Support team are available during weekdays from Monday through Friday from 6 AM to 6 PM PT. You can find their contact details in this link: Contact Payments Support. I recommend that you reach out to them on Monday.
Deposit speeds depend on the product you're using and the type of payment. Standard deposits are processed daily except for Sundays, and some special holidays. Moreover, instant deposits are processed every day of the year with no exceptions. Here's how to find out how long it takes to get payments you process for each product.
There can be cases as well when Intuit reviews payments and are put on hold. I'm adding this guide as a reference: Why are my funds on hold?
Let us know if you need further assistance or other questions about direct deposit delays in QuickBooks Online. We'll do our best to assist. Stay safe.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here