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marybpenco
Level 1

Direct deposit is not in banks?

 
1 Comment 1
FaithA
QuickBooks Team

Direct deposit is not in banks?

Hello, Mary. Let me help you locate your payroll transaction in QuickBooks Online (QBO).

 

Before we begin, I would highly appreciate it if you would share any error messages you might have encountered while checking for your direct deposits. This way, we can narrow down the issue and provide you with the appropriate solution.

 

When reviewing your paychecks after running payroll, they are posted to the bank account you selected during the process. Let's ensure no filters are applied to the bank register to see all the transactions. Follow these steps:

 

  1. Go to the Bank Transactions menu.
  2. Select the Chart of Accounts tab.
  3. Under the filter dropdown, select All.

 

Alternatively, to check if the direct deposits were recorded under a different account, open the Paycheck Lists and see the Paid section. The bank account where the funds were taken out will be shown there. Here's how:

 

  1. Navigate to Payroll, and select the Employees tab.
  2. Next, click the Paycheck list link.
  3. From there, review the account under the Paid From section.

 

However, if the results remain the same, I suggest opening your account in a private browser and repeating the steps above. You can refer to these keyboard shortcut keys:

 

  • Mozilla Firefox: CTRL + Shift + P
  • Microsoft Edge: CTRL + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N

 

If this works, consider clearing your regular browser's cache to refresh it. Please be mindful to exclude the cookies when doing so. Accumulated excess cache can prevent web pages from loading correctly, which is one of the reason our transactions are not reflecting properly. I also suggest using other supported browsers.

 

Furthermore, you can also track your payroll details, employee information, and business finances by running a payroll report. Feel free to visit this article: Run payroll reports in QuickBooks Online Payroll. 

 

Keep us in the loop by commenting on this thread if you need more assistance locating your direct deposits. I'll be around in the Community and get back to you as soon. Take care.

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