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Join nowWho can I contact to help me track down a misdirected Direct Deposit from our 4/10/20 payroll? The employee never got it, and had given us the wrong bank account number. It has not been refunded to us as of today.
Solved! Go to Solution.
Welcome to the Community, SallyC.
To help track the misdirected direct deposit, I’ll have to gather sensitive information to pull up an account. We always value the safety of our customers’ data, so I suggest contacting our Payroll Support Team.
They can access personal data in a secure space. Aside from that, one of our specialists has tools to perform a direct deposit trace for you.
Here’s how to reach them:
The following articles contain detailed instructions on how to resolve direct deposit issues as well as steps to update and view the employee’s bank information.
Please know the Community has your back. If you need assistance while working in QuickBooks, post a comment below. I’ll get back to help further. Have a good one.
Welcome to the Community, SallyC.
To help track the misdirected direct deposit, I’ll have to gather sensitive information to pull up an account. We always value the safety of our customers’ data, so I suggest contacting our Payroll Support Team.
They can access personal data in a secure space. Aside from that, one of our specialists has tools to perform a direct deposit trace for you.
Here’s how to reach them:
The following articles contain detailed instructions on how to resolve direct deposit issues as well as steps to update and view the employee’s bank information.
Please know the Community has your back. If you need assistance while working in QuickBooks, post a comment below. I’ll get back to help further. Have a good one.
Problem solved! Thanks so much!
I mistakenly entered an incorrect routing number when I was setting up my direct deposit with my employer. The money was sent to a clearing house account "ACH" my checking account number were entered right but I entered a pre select option that showed my bank name but then realized it was paired with another routing number and I need to know if the funds will be returned to my employer if something doesn't add up.
Hello, KG1981.
Thank you for choosing QuickBooks as your accounting software. Since Community has limited access to your account and this requires to pull up your data and verify some sensitive information which can't be done in Community for security reason. I suggest reaching out to our customer support team. One of our representatives has tools to track down if the funds did go through.
Here's how to contact them:
To ensure your concern gets prioritize, you can check out our support hours availability.
Leave a comment on this thread if you still have questions or if you need further assistance. I'd be glad to answer them for you. Take care and have a wonderful day!
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