cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Misdirected Direct Deposit

Who can I contact to help me track down a misdirected Direct Deposit from our 4/10/20 payroll? The employee never got it, and had given us the wrong bank account number. It has not been refunded to us as of today.  

Solved
Best answer April 23, 2020

Best Answers
Highlighted
QuickBooks Team

Misdirected Direct Deposit

Welcome to the Community, SallyC.


To help track the misdirected direct deposit, I’ll have to gather sensitive information to pull up an account. We always value the safety of our customers’ data, so I suggest contacting our Payroll Support Team.


They can access personal data in a secure space. Aside from that, one of our specialists has tools to perform a direct deposit trace for you.


Here’s how to reach them:

 

  1. Click the Help menu at the top bar of the company file to see the contact details.
  2. Choose QuickBooks Desktop Help to open the Have a Question window.
  3. Press the Contact us link to see the Contact Us screen.
  4. Hit the Search for something else link and enter the issue/topic in the field box.
  5. Choose Search to display the Start a Message menu.

The following articles contain detailed instructions on how to resolve direct deposit issues as well as steps to update and view the employee’s bank information.

 

Please know the Community has your back. If you need assistance while working in QuickBooks, post a comment below. I’ll get back to help further. Have a good one.

View solution in original post

2 Comments 2
Highlighted
QuickBooks Team

Misdirected Direct Deposit

Welcome to the Community, SallyC.


To help track the misdirected direct deposit, I’ll have to gather sensitive information to pull up an account. We always value the safety of our customers’ data, so I suggest contacting our Payroll Support Team.


They can access personal data in a secure space. Aside from that, one of our specialists has tools to perform a direct deposit trace for you.


Here’s how to reach them:

 

  1. Click the Help menu at the top bar of the company file to see the contact details.
  2. Choose QuickBooks Desktop Help to open the Have a Question window.
  3. Press the Contact us link to see the Contact Us screen.
  4. Hit the Search for something else link and enter the issue/topic in the field box.
  5. Choose Search to display the Start a Message menu.

The following articles contain detailed instructions on how to resolve direct deposit issues as well as steps to update and view the employee’s bank information.

 

Please know the Community has your back. If you need assistance while working in QuickBooks, post a comment below. I’ll get back to help further. Have a good one.

View solution in original post

Highlighted
Level 1

Misdirected Direct Deposit

Problem solved!  Thanks so much!

Need to get in touch?

Contact us