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Level 1

Misdirected Direct Deposit

Who can I contact to help me track down a misdirected Direct Deposit from our 4/10/20 payroll? The employee never got it, and had given us the wrong bank account number. It has not been refunded to us as of today.  

Solved
Best answer April 23, 2020

Best Answers
QuickBooks Team

Misdirected Direct Deposit

Welcome to the Community, SallyC.


To help track the misdirected direct deposit, I’ll have to gather sensitive information to pull up an account. We always value the safety of our customers’ data, so I suggest contacting our Payroll Support Team.


They can access personal data in a secure space. Aside from that, one of our specialists has tools to perform a direct deposit trace for you.


Here’s how to reach them:

 

  1. Click the Help menu at the top bar of the company file to see the contact details.
  2. Choose QuickBooks Desktop Help to open the Have a Question window.
  3. Press the Contact us link to see the Contact Us screen.
  4. Hit the Search for something else link and enter the issue/topic in the field box.
  5. Choose Search to display the Start a Message menu.

The following articles contain detailed instructions on how to resolve direct deposit issues as well as steps to update and view the employee’s bank information.

 

Please know the Community has your back. If you need assistance while working in QuickBooks, post a comment below. I’ll get back to help further. Have a good one.

View solution in original post

4 Comments
QuickBooks Team

Misdirected Direct Deposit

Welcome to the Community, SallyC.


To help track the misdirected direct deposit, I’ll have to gather sensitive information to pull up an account. We always value the safety of our customers’ data, so I suggest contacting our Payroll Support Team.


They can access personal data in a secure space. Aside from that, one of our specialists has tools to perform a direct deposit trace for you.


Here’s how to reach them:

 

  1. Click the Help menu at the top bar of the company file to see the contact details.
  2. Choose QuickBooks Desktop Help to open the Have a Question window.
  3. Press the Contact us link to see the Contact Us screen.
  4. Hit the Search for something else link and enter the issue/topic in the field box.
  5. Choose Search to display the Start a Message menu.

The following articles contain detailed instructions on how to resolve direct deposit issues as well as steps to update and view the employee’s bank information.

 

Please know the Community has your back. If you need assistance while working in QuickBooks, post a comment below. I’ll get back to help further. Have a good one.

View solution in original post

Level 1

Misdirected Direct Deposit

Problem solved!  Thanks so much!

Level 1

Misdirected Direct Deposit

I mistakenly entered an incorrect routing number when I was setting up my direct deposit with my employer. The money was sent to a clearing house account "ACH" my checking account number were entered right but I entered a pre select option that showed my bank name but then realized it was paired with another routing number and I need to know if the funds will be returned to my employer if something doesn't add up.

QuickBooks Team

Misdirected Direct Deposit

Hello, KG1981. 

 

Thank you for choosing QuickBooks as your accounting software. Since Community has limited access to your account and this requires to pull up your data and verify some sensitive information which can't be done in Community for security reason. I suggest reaching out to our customer support team. One of our representatives has tools to track down if the funds did go through. 

 

 

Here's how to contact them:  

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact
  2. Select QuickBooks Desktop. 
  3. Enter your concern. 
  4. Choose either Chat or Get a callback.   

 

To ensure your concern gets prioritize, you can check out our support hours availability.      

 

Leave a comment on this thread if you still have questions or if you need further assistance. I'd be glad to answer them for you. Take care and have a wonderful day!

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