Direct deposit using phone code

I have the same concern! 

Thanks for checking in with us, LDille and Wendy2551. 

As of now, we use the Pin for sending direct deposit payroll. To verify the information received by your employee, it would be best to contact our Payroll Support Team. Here's how: 

1. Go to the Help menu.
2. Click QuickBooks Desktop Help or press F1 on your keyboard.
3. At the bottom, click Contact Us.
4. From the Dialogue box, enter your question.
5. Click Continue, then select Get a callback.
6. Enter the information needed.
7. Once done, click Confirm my call.

To ensure that you'll be assisted on time, check out our support hours.

If you need to change your pin for processing direct deposit payroll, follow these steps:

1. Click the Employees menu, then My Payroll Service, then Account/Billing Information.
2. Sign in to your Intuit Account.
3. Go to the Payroll Info section. Under Payroll service PIN select Update PIN.
4. Enter your old PIN. Create a new PIN and then confirm a new PIN.
5. Press Submit.

You can always try another method when changing or resetting your PIN. Just refer to this article: Change PIN for processing direct deposit payroll. For more tips and other resources, I recommend visiting our website for future reference: Self-help articles.

Let me know if you have additional questions about this or anything else QuickBooks. I'll be more than willing to answer them. Take care and have a good one. 

This doesn't solve the problem of more than one person processing payroll and needing to use a PIN rather than a phone code.  Has QuickBooks addressed this?

As is usual with QuickBooks, the change from PIN to Intuit account verification for direct deposit is not in itself a problem or without merit, rather it is the rollout of the change(s) and the complete lack of information available that is problematic.

I would suspect fraud, or more specifically, the prevention of fraud is the most likely reason for the change from PIN to phone code.  This is entirely understandable and should reduce fraudulent transactions.  However, not even the CSR's I have interacted with have any idea of this upcoming change.

To manage (add, remove, change primary principal) users authorized to pay via direct deposit (payroll, etc.), it is now necessary to use the website setup for this purpose.  The embedded "Manage Intuit User Accounts" function in the QB menus no longer appears to function for many or all users.

Navigate to https://accounts.intuit.com and login with your Intuit account login.  If you have multiple QB company files, choose the correct company.  From there you can add and remove users (admins) and change the primary principal once a user is invited and accepts the invite (email message to login email address).

However, keep in mind the list of companies is limited to 50 and multiple entries will show up for each secondary admin in a company.  This fact has cost me many hours in the implementation of a workaround <sigh>.