I hear your sentiments, @Flashback69. I'll share an insight on your query to fix this issue with direct deposit in QuickBooks Desktop Payroll.
In July 2020, a system has implemented (internally known as TRON), in which Payroll customers setting up direct deposit have to provide the required information, including the Principal Officer’s home address as well as the business address. The addresses must be reachable physical addresses and not a P.O. Box.
Prior to July 2020, only business addresses were collected and they were not validated for reachability and included P.O. boxes. For these customers, we need to collect the missing Principal Officer’s address and ensure they have a non-PO Box for legal company address. There are 530K payroll direct deposit company files where owner’s address is missing and 90K company files where business address is a PO Box.
In order to collect the missing information, a data collection widget to gather the customer information will be shown to the Payroll customer in QuickBooks. This widget can be accessed from the following locations in QuickBooks:
From the QuickBooks Desktop home page, go to the top banner on the home page)On the Payroll Center:
- From the menu.
- Go to Employees.
- Then Payroll Center.
When creating a paycheck:
- From the menu, go to Employees.
- Pay Employees (For, MTL data collection, this new location is added in July 2021)
Otherwise if you’re unable to see these options, I recommend reaching out to our Desktop Payroll Support Team to provide the requirements.
Here's how:
- Go to Help, then select QuickBooks Desktop Help.
- Click Contact Us.
- Select Let's talk and then choose a way to connect.
Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day and stay safe
