Showing results for 
Search instead for 
Did you mean: 
Level 2

Direct Deposit

My client is an attorney but has his own business under he name.  He uses the Law Firms office address as his business address.  When setting up Direct Deposit that was the information I provided.  I was sent an email requesting a utility bill with that address.  Since the address is actually a Law Firms address my client does not receive any utility bills.  I have called Intuit on 4 or 5 occasions to explain this and they won't budge.  I can't go into direct deposit to change the address to his home address because they have locked it up while waiting for a utility bill.  It seems very odd to me that the IRS, State of Hawaii and a Hawaii bank have all accepted this address.  On my call today I asked to speak to someone higher and was told there was no one to talk to.  I am at a lost way Intuit won't allow my client to receive direct deposit for this paycheck.  Can anyone help me?


2 Comments 2
QuickBooks Team

Direct Deposit

I hear your sentiments, @Flashback69. I'll share an insight on your query to fix this issue with direct deposit in QuickBooks Desktop Payroll.


In July 2020, a system has implemented (internally known as TRON), in which Payroll customers setting up direct deposit have to provide the required information, including the Principal Officer’s home address as well as the business address. The addresses must be reachable physical addresses and not a P.O. Box.


Prior to July 2020, only business addresses were collected and they were not validated for reachability and included P.O. boxes. For these customers, we need to collect the missing Principal Officer’s address and ensure they have a non-PO Box for legal company address. There are 530K payroll direct deposit company files where owner’s address is missing and 90K company files where business address is a PO Box.


In order to collect the missing information, a data collection widget to gather the customer information will be shown to the Payroll customer in QuickBooks. This widget can be accessed from the following locations in QuickBooks:


From the QuickBooks Desktop home page, go to the top banner on the home page)On the Payroll Center:

  1. From the menu.
  2. Go to Employees.
  3. Then Payroll Center.

When creating a paycheck:

  1. From the menu, go to Employees.
  2. Pay Employees (For, MTL data collection, this new location is added in July 2021)

Otherwise if you’re unable to see these options, I recommend reaching out to our Desktop Payroll Support Team to provide the requirements.

Here's how:

  1. Go to Help, then select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Select Let's talk and then choose a way to connect.

Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day and stay safe

Level 2

Direct Deposit

Thank you Carneil but the problem is the only paperwork they will accept is a utility bill or lease agreement.  Not a letter from the State with the business address on it or the IRS letter with the address on it.  My client does not have a utility bill belonging to the Law Firm or a lease agreement.  How is he suppose to complete their "required paperwork"?  I have talked to 4 Desktop Payroll Experts.  Sorry but this is unacceptable.   

Need to get in touch?

Contact us