Hello there,
Currently, this investigation is still ongoing. Please know that our engineers are aware of this matter and working on a fix. If you haven't connected with our QuickBooks Online Support Team, I recommend doing so. This way, they can include you in the list of affected users.
To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:
1. Sign in to your QuickBooks Online company. Select Help (?).
2. Choose either tab: Assistant or Talk to a Human.
3. Search or click Contact Us.
4. Start a chat with a support expert.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
On the other hand, you can manually edit the cost rate for the time entry as a workaround for this issue.
I'll add this article for future reference: Track hourly labor costs and profitability by a project in QuickBooks Online.
For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.
