Does anyone know why the "Get Started" button on the export overview page wouldn't work?

Welcome to the Community, @shaun27. Did you receive any error message after clicking the Get Started button? It would be better if you can provide us a screenshot of the page you are in. Any additional information and screenshots would be highly appreciated. Our goal is to ensure that we offer you precise steps and accurate information to resolve this matter. 

One of the reasons as to why this is happening is because of a browser issue, we can go ahead and perform some basic troubleshooting steps. Based on your browser type, please refer to the keyboard shortcuts below:
 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N
  
  

If this works, you may go back to the browser you are using and clear cache. We can also use other supported web browsers.

There's two ways in viewing your account, you can switch between Business view or Accountant view. Since you are new to the community, I can share you this article to help you understand the differences between the two: Switch between Business and Accountant view in QuickBooks Online (intuit.com)

Feel free to leave a message below if you still have additional concerns regarding the error you encountered in clicking the Get Started button. We are always here to assist you. 

Thanks

Thanks, I tried incognito and cleared cache and still nothing. I can click the "Get Started" button but nothing happens

Thank you for updating us on what's happening on your end, @shaun27. 

I see that you already did the basic troubleshooting steps.

Are you planning to export your data from QuickBooks Online to QuickBooks Desktop? Also, can you send a screenshot for me to provide an accurate answer?

I look forward to hearing from you.                            

I am going back to desk top and trying to bring over our data. I did the steps I was told but can't Get Started

Hi! @shaun27.

We appreciate your efforts in following the steps that my colleague has provided. To address this concern, we recommend contacting our support team. They have the tools that can securely review and guide you in exporting your data from QuickBooks Online (QBO) to QuickBooks Desktop (QBDT).   

Here's how: 
 

1. Click the Help icon, and then select the Search tab. 
2. Choose Contact Us. 
3. Enter a brief description of your situation in the What can we help you with? area. 
4. Click Let's talk. 
5. Options will display on the screen select Get a Call. 

To ensure that you reach our support team on time, please check this article out: QuickBooks Online Support.

For more information on exporting data from QBO to QBDT, you can scan these articles:
 

• Move your QuickBooks Online data to QuickBooks Desktop 
• Learn how features and data move from QuickBooks Online to QuickBooks Desktop 

Moreover, you can refer to this article to learn more about setting up QBDT: Get started with QuickBooks Desktop 

Please don't hesitate to reach out to us if you have more concerns about exporting data from QBO to QBDT. We're always here to assist you. Stay safe! 

@shaun27 

Which QB Desktop year version do you have to convert data?