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tim-soundbalance
Level 1

Does the mileage tracker not work after several times inputting addresses?

I've input several trips I've taken to various addresses, and after about 20 inputs, the system does not pull up a selection of addresses and assist with calculating the milage.  Anyone else have this problem.  By the next day the system will immediately pull up addresses as before.  This is too time consuming...I have 6 months more to input! And yes I am using the tracker on the iOS app now.  Thanks!
2 Comments 2
GlinetteC
Moderator

Does the mileage tracker not work after several times inputting addresses?

I've checked our record and found no similar issues, tim-soundbalance. I can help you solve this by using a few troubleshooting techniques.

 

For the app to function correctly, ensure it is updated to the most recent version and that your device has iOS 12.2 or later installed

 

Then, adjust the feature settings on your device. Here's how:

 

  1. Go to your iPhone or iPad's Settings.
  2. Select Privacy and then Location Services.
  3. Turn on Location Services.
  4. Scroll to the bottom and select System Services.
  5. Select and turn on Significant Locations.

 

You can also consider clearing your app's cache to remove outdated data stored on your phone. You can follow the steps I outlined below:

 

  1. Go to Settings and click Setting General iPhone Storage.
  2. Choose an app that's taking up a lot of space.
  3. To free up the storage without deleting the documents and data for the app, hit the Offload App.

 

For additional troubleshooting methods, see this article: Fix mileage tracking issues in QuickBooks Self-Employed.

 

Furthermore, I've included these resources to learn more about mileage tracking: 

 

 

Let me know if you have follow-up questions. I'm always here to help. Take care always.

tim-soundbalance
Level 1

Does the mileage tracker not work after several times inputting addresses?

Hello Glinette!  This was when I was using my MacBook, not my iPhone.  I haven't set up my iPhone yet, but this is top priority.  

Thanks!

Tim

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