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carleighakrug
January 24, 2019
Question

Downgrading from Full Service Payroll to Enhanced

  • January 24, 2019
  • 4 replies
  • 20 views

Has anyone done this? I run a small in-home pet care company with max 10 employees. From what I gather if I switch from Full Service to enhanced l will receive more emails that will alert me to when I have to submit rather than the fact they were submitted. It also seems like I will have to be available more often and able to access my QB account. But will it require more work than that? Are the taxes and forms still calculated in QB? With it being $50/ month savings I am thinking this might worth it; however, I think my accountant is the reason I went with Full Service over Enhanced in the first place and she may disagree.

 

Any input would help. Thanks!

4 replies

BettyJaneB
BettyJaneB
Level 9
January 24, 2019

Hi there, @carleighakrug.

 

Thanks for allowing QuickBooks to serve your accounting needs. I'd be happy to get you pointed in the right direction so you can downgrade your payroll subscription. 

 

When downgrading your payroll subscription, taxes will be calculated and you can still pull up your payroll forms. To do this, it'd be best to reach out directly to our Full-Service Payroll Team. They have the necessary tools to pull up your account securely and provide you with further details with the downgrade process.

 

To reach them:

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Online.
  3. Select the issue or topic.
  4. Click the Green Phone button to see the support number.

You can also check out this article about downgrading your subscription in QuickBooks Online for your future reference: Downgrade Your QuickBooks Online Subscription.

 

This should get you moving today, @carleighakrug. 

 

Please let me know if I can be of further assistance with this concern. I'll be around to help you out. Enjoy your day!

carleighakrugAuthor
January 29, 2019

Thank you for the info. You have made it very clear on how to downgrade but first I want to understand if I even should. Is there another article you can point me in the right direction? I am guessing it was my accountant who had me initially sign up for Full Service. What will it entail on my end as the main user for when operating within Enhanced vs Full Service?

 

Thank you.

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