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Email Notifications in Workforce Not Working

The paycheck email notification settings do not work, I have not received notifications since November 2018 and it is now April 2019. When I login and click the 'Email Notification' button under the settings drop down, it starts to load then says 'We can’t connect to the server right now. Please try again later. Contact us if you’re still having problems.' Everything else on the site seems to work fine. Please let me know if there is a fix for this. Other people in our company are having the same issue and I have seen discussions online that others out there have seen this problem too. Thanks.

1 Comment
QuickBooks Team

Re: Email Notifications in Workforce Not Working

Hello there, @acuddemi1.

 

I’d like to take this opportunity to provide your with details on how to ensure you’re able to receive paycheck email notifications in Workforce.

 

Let’s apply the following troubleshooting steps to make sure this is not browser-related:

  • Sign in to your WorkForce account using an incognito or private browser.
    • Mozilla Firefox: press CTRL + Shift + P
    • Internet Explorer: press CTRL + Shift + P
    • Safari: press Command + Shift + N
    •  Google Chrome, press CTRL + Shift + 
  • If you’re able to set your email address for notification successfully, you may want to clear the cache of your regular web browsers. The stored data in your browser’s history can cause some odd errors and may affect the performance of workforce.
  • You can use the Browser Health Checkup Tool to check any issues with your browser’s health and its compatibility with QuickBooks Online.

On the other hand, I’ve got you few articles for additional insights:

Keep us updated here in the Community if you have other questions about receiving email notifications from Intuit. I’m always here to help.

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