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Should I receive a confirmation email from Intuit Payroll Service once I have initiated a direct deposit for an employee?
What if I do not receive a confirmation?
How do I know what information is needed if all the information provided is correct for the direct deposit?
It seems sometimes Intuit send such email and sometimes they don't.
It's not needed in any case: If you send payroll DD orders and sending completes without error, then the file was accepted and the orders will be issued.
I just got off the phone with payroll support.
We received the "Employee bank account changed email", with more than a dozen people on it, and we did not change any accounts.
It seems, in this situation, it went back to 2014, and re-activated direct deposit for old, terminated, and inactive employees. The turnover there is high, so we did not even recognize the names initially.
She said she has had a few calls about this today, so here is a heads-up. It is happening with the update.
Also, the spoof.intuit email address, to report possible pfishing emails, does not work and is still included in the Intuit email.
Having said that the confirmation is not needed - sometimes intuit sends it and sometimes they don't, if all is sent without an error message? I would like to know that its going to go with out an error message before I run the payroll.
How can I confirm the confirmation?
Thank you
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