I appreciate the steps you've performed, SOJ.
The possible reason you're still seeing the old information after updating the new email address, is the authentication ID or identifier is still attached to the old email address. It means that it will still recognize the old one.
With that, I recommend contacting our payroll support team to request a new identifier for the new email address.
Here's how:
- Go to the Help (?) icon.
- Select Contact Us.
- Enter your concern, then click Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
To determine their availability, check out their support hours.
Alternatively, you can also reach out to our Workforce support team. To contact them using the mobile app, we can:
- Tap Help.
- Press Contact Us.
- Enter your email address, name, and question.
- Hit Start Chat.
They're available Monday to Friday, 6 AM to 6 PM PT.
Furthermore, I've added this article about how your employees can see and print their pay stubs online or in the Workforce app: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.
Please do come back to this post if you have any employee-related concerns. Stay safe always!
