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Zanejamin
Level 1

Employee is seeing "We weren't able to show your payroll info" message when trying to log in. How we can fix this?

I am an employee. I'm trying to access my workforce account and I'm seeing the message "We weren't able to show your payroll info refreshing your screen often fixes the problem"

I've refreshed my screen a lot and nothing has helped. I'm not an employer who can send links to myself to help resolve the issue like many of the comments above. And this is now several years later and this issue looks to be unresolved still.

 

All I'm trying to do is figure out how I can get online to clock in for work today. Is that a separate app altogether? And when I do need to access my paystub info online, what am I supposed to do?

 

Thanks

Zanejamin
Level 1

Employee is seeing "We weren't able to show your payroll info" message when trying to log in. How we can fix this?

12/19/23 here same message.

Nick Yazzie
Level 1

Employee is seeing "We weren't able to show your payroll info" message when trying to log in. How we can fix this?

I am getting this same issue. "We weren't able to show your payroll into. Refreshing your screen often fixes this problem" with a large red exclamation point above everything. This is extremely annoying as I just want to start filing my taxes

scarybrat22
Level 1

Employee is seeing "We weren't able to show your payroll info" message when trying to log in. How we can fix this?

2024 here and the same issue. 

Derick402
Level 1

Employee is seeing "We weren't able to show your payroll info" message when trying to log in. How we can fix this?

Same here. What the heck?

 

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