Employee last name change

Thank you for visiting the Community today, dso0216.

I'm here to help you change your employee's name smoothly. Let's open the worker's profile and go to the Personal menu to update the information. I'll show you how to get there.

Here's how:

1. Navigate to the Employees tab at the top bar of your company file and select the Employee Center.
2. Double-click the worker's name you want to change from the list.
3. Go to the Personal menu on the left panel and enter the worker's correct last name.
4. Press OK to confirm the changes.

For more in-depth information about the process, check out the following guide and choose QuickBooks Desktop Payroll: Edit or change employee info in payroll.

You can save the QuickBooks Desktop Payroll guide in your browser for later use. It includes a list of topics that will assist you in handling taxes, forms, managing employee information, and so on.

Feel free to visit the Community again if you require further assistance with updating your employee's data or other QuickBooks issues. Please know that I am always willing to help you. Have a wonderful rest of your day.
 

I did exactly what you described below and received an error message.

Below is the pop-up error message:

To maintain proper synchronization with your bank, updates to Payee information, previously used for online payments, are limited to address and phone number ONLY.

If you need to update the Payee Name or Account Number, please create a new payee.

Hello there, @dso0216. Thanks for getting back and keeping us updated when trying to change an employee's last name.

The steps provided by my colleague @Rasa-LilaM should point you in the right direction in editing your employee's info. However, since you encounter an error message, I recommend contacting our Customer Care Team. They're able to pull up your account in a secure environment to deep investigate the root of the problem why the error appears and conduct screen-sharing sessions to see what you're seeing. 

To reach them, here's how:

1. Open QuickBooks. 
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help. 
4. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 
5. Select the way you wish to connect with support.

You can also check out this link for more information: Contact Payroll Support. Ensure to review their support hours, so you'll know when agents are available.

For more tips, while working with your payroll and other QuickBooks transactions, you can check out the topics and articles from our Community Help website.

Swing by here if you have other questions or concerns about using QuickBooks. I'm always here to help.