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NateBoyle
Level 2

Employee Not Being Paid Overtime

We have about a dozen employees that we've been successfully paying since we started using Quickbooks and Tsheets at the beginning of the year.  There are no issues with employees being paid straight time and overtime (over 40 hours/week for us) until now ...

 

We have a new employee that was added in late March. He is in both Tsheets and Quickbooks with a straight rate of $14.00 and an overtime rate of $21.00.  The hours are correctly recorded in Tsheets with both straight time and overtime but when the hours come over to Quickbooks, the total hours come over but none of it as overtime.   He is being paid for the total hours worked at straight time.  This problem does not exist with any other employee.

 

I hopeful that this is a problem with the way the new employee is setup versus the way the other employees are setup but I can't see a difference. Can anyone suggest something to look for?

Solved
Best answer April 29, 2019

Best Answers
JaneD
Moderator

Employee Not Being Paid Overtime

Hi there, NateBoyle.

 

I appreciate you for elaborating the situation and giving such detailed information. I'm here to address your TSheets concern.

 

Your concern requires checking the configuration and mapping of the payroll item in your TSheets account with QuickBooks Desktop (QBDT). I suggest reaching out their Technical Support Team since TSheets is a third party app.

 

Just in case, I've attached an article about TSheets Integration with QBDT.

 

From there, they'll be able to check your account's settings and you'll be back in business in no time.

 

You can always visit the Community if you have any other concerns. I'll be around to help. Have a great week.

View solution in original post

3 Comments
JaneD
Moderator

Employee Not Being Paid Overtime

Hi there, NateBoyle.

 

I appreciate you for elaborating the situation and giving such detailed information. I'm here to address your TSheets concern.

 

Your concern requires checking the configuration and mapping of the payroll item in your TSheets account with QuickBooks Desktop (QBDT). I suggest reaching out their Technical Support Team since TSheets is a third party app.

 

Just in case, I've attached an article about TSheets Integration with QBDT.

 

From there, they'll be able to check your account's settings and you'll be back in business in no time.

 

You can always visit the Community if you have any other concerns. I'll be around to help. Have a great week.

View solution in original post

midtownnow
Level 1

Employee Not Being Paid Overtime

I am experiencing the same problem.  OT is transferring from TSheets to QBO as straightime.  I have Pay OT after 40 hours checked in TSheets.

 

I have no data transfer errors in the TSheets log.

 

Hope someone has an easy fix!

JonpriL
Moderator

Employee Not Being Paid Overtime

Hello @midtownnow,

 

As much as I'd love to offer help and fix the incorrect transfer of your employee's time activity, we've got a separate team who can better address this concern of yours.

 

That being said, I'd recommend contacting the Technical Support of TSheets so you can get back to business in no time. To do so, you can use the following links in this article depending on how you wish to connect with our specialists: Contact TSheets support.

 

On top of that, I've also included this reference for a compilation of articles you can read while working with us: TSheets and QuickBooks Online integration FAQs.

 

If there's anything else that I can help you with, please let me know in the comments below. I'll be here to lend a hand.

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