Employee Not Being Paid Overtime

NateBoyle · ‎April 29, 2019

We have about a dozen employees that we've been successfully paying since we started using Quickbooks and Tsheets at the beginning of the year. There are no issues with employees being paid straight time and overtime (over 40 hours/week for us) until now ...

We have a new employee that was added in late March. He is in both Tsheets and Quickbooks with a straight rate of $14.00 and an overtime rate of $21.00. The hours are correctly recorded in Tsheets with both straight time and overtime but when the hours come over to Quickbooks, the total hours come over but none of it as overtime. He is being paid for the total hours worked at straight time. This problem does not exist with any other employee.

I hopeful that this is a problem with the way the new employee is setup versus the way the other employees are setup but I can't see a difference. Can anyone suggest something to look for?

JaneD · ‎April 29, 2019

Hi there, NateBoyle.

I appreciate you for elaborating the situation and giving such detailed information. I'm here to address your TSheets concern.

Your concern requires checking the configuration and mapping of the payroll item in your TSheets account with QuickBooks Desktop (QBDT). I suggest reaching out their Technical Support Team since TSheets is a third party app.

Just in case, I've attached an article about TSheets Integration with QBDT.

From there, they'll be able to check your account's settings and you'll be back in business in no time.

You can always visit the Community if you have any other concerns. I'll be around to help. Have a great week.

View solution in original post

JaneD · ‎April 29, 2019

Hi there, NateBoyle.

I appreciate you for elaborating the situation and giving such detailed information. I'm here to address your TSheets concern.

Your concern requires checking the configuration and mapping of the payroll item in your TSheets account with QuickBooks Desktop (QBDT). I suggest reaching out their Technical Support Team since TSheets is a third party app.

Just in case, I've attached an article about TSheets Integration with QBDT.

From there, they'll be able to check your account's settings and you'll be back in business in no time.

You can always visit the Community if you have any other concerns. I'll be around to help. Have a great week.

midtownnow · ‎January 27, 2021

I am experiencing the same problem. OT is transferring from TSheets to QBO as straightime. I have Pay OT after 40 hours checked in TSheets.

I have no data transfer errors in the TSheets log.

Hope someone has an easy fix!

JonpriL · ‎January 27, 2021

Hello @midtownnow,

As much as I'd love to offer help and fix the incorrect transfer of your employee's time activity, we've got a separate team who can better address this concern of yours.

That being said, I'd recommend contacting the Technical Support of TSheets so you can get back to business in no time. To do so, you can use the following links in this article depending on how you wish to connect with our specialists: Contact TSheets support.

On top of that, I've also included this reference for a compilation of articles you can read while working with us: Set up your QuickBooks Time account in QuickBooks Online or QuickBooks Online Payroll.

If there's anything else that I can help you with, please let me know in the comments below. I'll be here to lend a hand.

Bell Foothills Calvary · ‎October 24, 2023

Good Morning,

I have an employee that was paid after terminating them in the system. Is there a way to correct this with Quickbooks so the funds can be returned.

Thank you

MariaSoledadG · ‎October 24, 2023

I'll guide you on how you can correct this, Bell.

Some states may require you to pay upon termination if the employee was fired or within a set time period if the termination was voluntary.

If the termination wasn't the right thing to do, you can delete, or void the paycheck. However, this may vary depending on your processing time and payroll service. To do so, follow the steps outlined below:

Go to Payroll, then Employees.
Select Paycheck list.
Choose the paycheck(s) you'd like to delete or void, then select Edit, Delete, or Void.
Hit Yes.

Additionally, if you're using direct deposit, the lead time depends on what payroll product you use. Use this article for more details: When To Send Your Direct Deposit Payroll.

You can always reply to a comment below if you have any questions when creating paychecks. Remember, the Community is always here to cover all your questions 24/7.

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Employee Not Being Paid Overtime