Employee Payroll Direct Deposit Split between 2 accounts

Pixie66 · ‎August 04, 2022

Our company has recently moved to direct deposit for payroll. I have one employee who has chosen a split deposit, 80 % in checking with the remaining to a savings account at the same bank. For the first payroll with direct deposit, the split was applied opposite of what she requested. I verified that the account information I put into quickbooks was correct. The next payroll direct deposit for this employee was deposited 100% in her savings account. She has contacted her bank and they informed her it is not a glitch in their system, but in the quickbooks system. I do not have any other employee that requested a split deposit, so I have nothing to compare the situation to. Any thoughts or suggestions as to why this is happening would be appreciated.

JessT · ‎August 04, 2022

Hi Pixie66,

Thank you for sharing your experience with how your employee's pay was split. It sounds like you have the correct setup though.

We won't have any troubleshooting steps right now because we can't test it. The best thing to do is contact our QB Desktop Payroll Support so they can create a record of the current setup, 80% allocated to the first account and the rest for the second account. This way, they can immediately escalate this when the issue repeats since there is already a record on their end.

Please inform your employee that we'll have to monitor this until the next payroll. Just to set his or her expectation.

You can always go back to this thread if you have any other concerns with your payroll. Take care and enjoy your day!

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Employee Payroll Direct Deposit Split between 2 accounts

Employee Payroll Direct Deposit Split between 2 accounts

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