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ML55
Level 4

Entering manual payroll checks in QuickBooks Online Payroll

We have been doing payroll through QBO for several years. This time one employee file somehow was corrupted, and we can’t run it as usual. We have called tech support few times; they recorded this case with high priority with no certain ETA for resolving the issue. In  meanwhile, they suggested to issue manual check and post in QB. According to QBO assistant:

To enter manual payroll checks in QuickBooks Online Payroll, follow these steps:

1. Navigate to Payroll: Go to the Payroll menu from the left-hand side.
2. Select Employees: Click on the Employees tab to view your employee list.
3. Choose Employee: Select the employee for whom you want to enter a manual check.
4. Add Check: Click on the "Pay" button, then select "Add a check."
5. Enter Details: Fill in the check details, including the pay period, hours worked, and any deductions.
6. Save and Print: Once all information is entered, save the check. You can then print it if needed.

This process allows you to accurately record manual payroll checks for your employees.               

It looks like very simply if there was “Pay” button in the employee menu. So far, we could not find it. Who can help to solve the issue?

5 Comments 5
Erika_K
QuickBooks Team

Entering manual payroll checks in QuickBooks Online Payroll

Thank you for diligently following the steps provided by QuickBooks Assistant (QBA), ML55. We appreciate your initiative in exploring extra resources to enter your payroll checks manually. Let me assist you further.  

 

QBA offers an interactive platform designed to help customers swiftly find solutions and complete tasks without sifting through lengthy articles. However, QBA is continuously improving to provide precise and accurate responses.

 

In this case, I'll share the steps for entering payroll checks in QuickBooks Online (QBO). To do this, you'll need to change the Pay method to Paper check when processing payroll. Let me guide you through the process:

 

  1. Navigate to the Payroll menu, then Employees.
  2. Hit the Run payroll green button.
  3. Select a pay schedule for this payroll from the Run payroll window and click Continue.
  4. Pick the employee from the row.
  5. From the Pay method column, choose Paper check from the dropdown menu.
    image.png
  6. Click Preview payroll, then Submit payroll.

 

Additionally, could you please provide more detailed information regarding the employee file that appears to be corrupted? Understanding the specifics of the issue will greatly assist us in diagnosing the problem effectively. 

Finally, I'll be adding a few articles to provide you instant visibility into your payroll totals, detailed employee tax breakdowns, and contributions:

 

 

We're here to support you with any payroll-related questions you may have. If you need further assistance recording payroll checks, share your queries in the comments below. We're eager to help. 

ML55
Level 4

Entering manual payroll checks in QuickBooks Online Payroll

The proposed method to post manual check in QBO does not work in this case. I already have tried numerous times, because QBO does not allow even any preview showing warning: “Enter hours or pay info for John Doe. If you don't need to pay this employee right now, clear the checkbox next to their name to remove them from this payroll run.” I tried changing hours, switching from hourly pay to salary without success. Several tech support agents tried to do payroll on their end without success. They suggested to issue manual check and post it in QBO; however, I can’t find any solution how to post it, because QBO is not very friendly software, that even tech support is clueless what to do and how to do. They pass it to engineers to sort out that may take uncertain time and with no results.

Ani755
Level 1

Entering manual payroll checks in QuickBooks Online Payroll

Hi - I am having. this same issue and unable to cut a manual check using the instructions or after spending 45 min on tech support Can anyone please help?

Ani755
Level 1

Entering manual payroll checks in QuickBooks Online Payroll

I have the same issue and unable to create manual check in the payroll system as it's not an option in the drop down system under "Employee" and "Customize check" and I spent 45 min online with Customer Care with no resolution

NerbynMaeI
QuickBooks Team

Entering manual payroll checks in QuickBooks Online Payroll

The "Customize check" option for creating a manual check is not visible in the drop-down menu, Ani755. Let's go through the alternative steps together, following the screenshot provided below.

 

To proceed, could you please provide a screenshot of the 'Employee' and 'Customize check' options? This will help me further assist you and efficiently identify the problem.

 

I'm happy to share the steps and some helpful screenshots for entering the payroll check in QBO. 

 

Here's how:

  1. Go to the Payroll menu, then select Employees. 

 image (1).png

       2. Click Run Payroll.

image (2).png

    3. Select your desired pay schedule, then click Continue.

image (3).png

   4. Select the employees in the box. 

   5. Click the ⋮ icon in the Action column, then select Edit Paycheck to enter your pay details.

image (4).png

  6. Select Preview payroll details or Submit payroll.

  7. Once done, click Close.

 

Furthermore, you can check out these two valuable articles, if you need to view your employees' info, wages, taxes, and deductions, you can run different payroll reports and learn how to print paychecks in QBO. 

 

 

We acknowledge your feelings and appreciate your patience. If you need further assistance in manually creating a check in the QBO payroll, please don't hesitate to Reply on this thread. The Community team is ready to help you out! 

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