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Frahpets
Level 1

Error 30114

I'm trying to set up direct deposit for my company for the first time. When I get to the page where it asks me to enter two nominal amounts to deposit and set up a PIN, I click enter and get a page with the error code 30114.

5 Comments 5
Anonymous
Not applicable

Error 30114

Hi, Frahpets.

 

This error occurs when you’re trying to complete Direct Deposit setup without having the bank being verified.  When setting up Direct Deposit, there will be two test debits that will be posted to your bank account. This is to make sure that your bank is capable of doing electronic transactions.

 

These test debits are also the information asked by the system (I get to the page where it asks me to enter two nominal amounts to deposit). Usually, it’ll take 2 business days from the moment you set up Direct Deposit for these transactions to post into your bank.  

 

For more information on setting Direct Deposit, please check this article: https://quickbooks.intuit.com/community/Employees-and-payroll-taxes/Set-up-update-or-delete-payroll-....

 

You can visit us again anytime you need help while working with QUickBooks. 

lauriegrif
Level 1

Error 30114

When i hit Verify that uis when i get the error codes. Do i need to wait the 2 business days to see what happens with my checking account? This is all new to me and i am a little confused.

MariaSoledadG
QuickBooks Team

Error 30114

This error is usually a rare case but you don't have to wait for 2 days to resolve this, lauriegrif.

 

Ideally, this happens if you've attempted to activate the online services for that bank without being verified. Then, you've used it again with the same bank account for your direct deposit activation. Since we need to trace what causes the error, I suggest reaching out to our phone support team so they can help you reset your test debits. This way, you'll be able to proceed with your direct deposit set up. Our support has also the tools to help you pull up your account in a secure environment.

 

Here's how to reach them:

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose a way to connect with us:
    • Start messaging with a support expert.
    • Get a callback from the next available expert.

You can go over to these articles in case you have any other concerns about payroll: Payroll And Workers in QuickBooks Desktop.

 

Post a reply below if you need anything else. I'll always be right here to help.

 

canbexing
Level 1

Error 30114

the bank show pending status, is that the reason why it can not verify?

Joseph_A
QuickBooks Team

Error 30114

Hello, @canbexing.

 

There are some reasons that cause the pending of your direct deposit transactions. If you check your bank account online, you might sometimes see a message that says “direct deposit pending.” What this means is that your deposited funds are on hold. The usual reason for this is that your bank is verifying the deposit.

 

Here are additional possible reasons for your pending transactions:

  • We haven't verified your account information yet.
  • The funding bank account is verified but is needed to go back to the direct deposit setup.
  • You haven't yet entered the employee's bank information.

You can also check the status of an employee's direct deposit in QuickBooks Desktop.

 

Feel free to reply on this post if you have additional questions. Have a great day and take care.

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