We've got some troubleshooting steps to get past the error message when approving employee hours in QuickBooks Online (QBO), getllc509.
When encountering an error code 10000 while trying to approve employee hours in the program, it often indicates specific issues related to data or system processes within QBO. To resolve this, we can perform some troubleshooting steps to see if the issue is within your browser. We can open a private or incognito window in the browser to open QBO with a clean slate and load fresh data. Here's how:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
Then, let's approve the employee hours again. Here's how:
- Go to Time and select Time entries.
- If Display by is set to Date, choose Approvals. Or, set Display by to All workers to approve time.
- Choose the date range, then in the Status dropdown, select Unapproved.
- To review timesheets, select the team member’s name you want to review.
- Make sure all the info is correct, then tap Approve time, and press Approve and lock time.
You can check out this article for more details about approving, unapproving, or rejecting hours for multiple employees or one at a time: Approve or unapprove employee hours using QuickBooks Time in QuickBooks Online.
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The collection of data over time can create corruption, however, removing this should fix the issue. Also, you can utilize another supported browser or device if this doesn't work. This happens when the current browser you're using has a temporary issue with the program.
Moreover, you can refer to these resources on how to manage time off data and other time-related tasks:
We are just one post away if you need additional assistance managing your employee's time or any QuickBooks payroll-related concerns. We are always here to help, getllc509.
