Thank you for the detailed information about your failed tax payment in QuickBooks, @gbohmer. You can manually enter the tax payment to mark it as paid. Let's go through the details.
Here's how to record your tax payment manually:
- Go to Taxes, then Payroll Tax.
- Select the Payments tab.
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Review the payments listed and locate the tax for which you want to record a payment.
- If the payment is listed, select the ▼ dropdown, choose Mark as paid, then select Yes, mark paid.
If the payment is not listed, continue with the steps below:
- Go to Taxes, then Payroll Tax.
- Select Record tax payments (prior tax history) from the Payments tab.
- Click the Add Payment.
- Choose a Tax Type, then enter the following details:
- Period Start Date and Period End Date - the period that the taxes were accrued
- Payment Date
- Check Number (optional)
- Memo (optional)
- Payment Amount
- Select Submit payment.
Additionally, you can refer to this article for further guidance: Record tax payments made outside of QuickBooks Online Payroll.
If the option is still unavailable, I suggest reaching out to our QuickBooks Payroll support team. They have the necessary tools to access your account safely and securely. They can also check for any reported issues and create an investigation ticket if needed.
Here's how:
- Sign in to your QuickBooks account.
- Click the Help button.
- Select the Assistant tab to get help from the QB Assistant.
Please check this article for QuickBooks support hours: Contact Payroll Support in QuickBooks Online.
Furthermore, if you want to run payroll and other financial reports in QuickBooks, you can read through these articles for future guidance:
Feel free to click the Reply button for clarification or additional queries about handling automatic tax payments in QuickBooks. I'm always happy to help.
