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AmericanRV
Level 4

Fatal Error has occurred message importing employee time

I use Web Connect to download employee time cards from Icon Time Systems. For a LONG time now it hasn't been able to download the info so I have to manually enter the hours. I've tried all the fix-it programs suggested on this site, but nothing has worked. Today I got a slightly different message on the error (bolded for reference) - any suggestions? (Note the number of times it repeated the error message? I was only trying to download three employees - and I HAVE been able to use this feature in the past.)

 

QuickBooks Import Wizard v2.0.25.20313

Import Finished. Your time import has finished.

Quickbooks payroll import was not completely successful.  Please inspect the following notes:

 

Fatal Error has occurred: This feature is not enabled or not available in this version of QuickBooks.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

Fatal Error has occurred: The request has not been processed.

3 Comments 3
ShiellaGraceA
QuickBooks Team

Fatal Error has occurred message importing employee time

Let's make sure your QuickBooks version is updated to its latest release, @AmericanRV.

 

Sometimes, import interruptions were caused by an outdated release version of the program. Let me walk you through how to update.

 

  1. Make sure to configure your firewall to allow internet access to QuickBooks programs.
  2. In your QuickBooks, go to Help.
  3. Select Update QuickBooks Desktop.
  4. Choose the Update Now tab, then mark the Reset Update box.
  5. Click Get Updates.

Once done, go back to importing your employee time cards again. You can check out these links below for details to import data successfully.

 

 

Don't hesitate to reply anytime if you have other questions or concerns. I'm here to assist you further. Thanks for dropping by and I wish you have a lovely weekend ahead.

AmericanRV
Level 4

Fatal Error has occurred message importing employee time

Thank you so much! I will definitely run through this and see what happens. Appreciate it!

Nick_M
QuickBooks Team

Fatal Error has occurred message importing employee time

Hi AmericanRV. 

 

I'm happy to hear my colleague was able to help you out! if you need anything else moving forward, feel free to post in Community anytime. 

 

Thank you and have a nice weekend. 

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