Guess what, no one contacted me. I called you 4x yesterday, was hung up on 3x and then spent over 2 hours on hold while someone tried to figure it out. Then I was told the owner had to personally go send a wire to QB to fix what QB broke. 

Unbelievable !!!

You overcharged me for obsolete payroll services in the amount of $550.17 – I notified you and spoke to one of your representatives on 5/5/22 and was told I would you would credit ny card for that amount.

It is now 5/15/22 and you have not credited my credit card account for $550.17.  Please do so immediately – it is very difficult communicating with your company and if I do not get a response on this right away, I will look at finding another system to replace Quickbooks, I mainly use your system for payroll and you forced me to change from Quickbooks desktop but Quickbooks Online don’t migrate my payroll history over – what a hassle..

Patrick

[removed]

[removed]

www.rydjor.com

EMAIL:  [email address removed]

CELL:  [removed]

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@Rydjor wrote:

I will look at finding another system to replace Quickbooks,

@Rydjor 

You should remove your website address and cellphone number in your post. Otherwise every criminal will contact you casually. Explore another accounting app and purchase a 3rd party conversion service if required.

Thanks for joining in this conversation, @Rydjor. I understand the need to adjust the charges on your account. 

We have removed the contact details you've shared for your safety. I know that you have already contacted our Customer Care team. 

However, at this point, I'd recommend contacting them again to make a follow-up on the credit they've promised.

Let me know if you have another concern. We're always around to guide you some more.

Thanks, but your reply is not helpful.  Your company is very difficult to communicate with - I cannot find anyone's email address I can contact.  I run a retail business and, in the 21st century cannot imagine not offering my customers the option to communicate via email.

If you can't help me directly, can you provide me with an email address of the appropriate department/person?

Pat 

Hello, Pat. 

I understand that time is very important when it comes to retail. I, for one, also value my time down the last second. With that said, I'd like to offer an alternative to help you follow-up with the refund request and the charge about the payroll service. 

An email contact is unavailable from the list of contact options, so I'm unable to provide a direct email address. We can, though, use the Chat option instead. 

We'll want to ask one of the chat agents if they could continue and give the refund details through your email as a medium of communication if you're on a busy day. 

We can follow the link given by my colleague, katherinejoyceO, to reach us. 

If you need to take a look at your employee's current year-to-date data in the Online Payroll system, we can use this article as our guide: Run payroll reports.

I'm all ears if you have other concerns regarding your payroll account. If you have questions about recording your entries, let us know by creating a new thread. Always here to help. 

Ok - to verify, you are going to ask one of your chat agents to reply to my complaint using an email option.  That is OK.

The other issue is that I was forced to switch from Quickbooks desktop to Quickbooks Online, which I did, but you did not migrate my payroll history to Quickbooks Online, which was a big surprise and a problem for me.  What can you do about that?

Pat  

I hear your sentiments, @Rydjor. This isn’t the kind of impression that I’d like you to have. Allow me to chime in and make sure you get routed to the right direction of support to sort out this issue with QuickBooks Online Payroll. 

I realize the necessity of getting this handled as soon as possible. As provided by my colleagues above, I’d also suggest reaching out to our Payroll Support Team again. They have tools to pull up your account in a secure environment and will assist you with your payroll transactions. 

Here’s how you can reach out to them: 

1. Go to Help (?).
2. Select Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.
   • Ask the community to get help from businesses like yours.
     
     

To ensure that we address your concern on time, you can check our available hours when contacting our support.

You can always reply or reach out to us again if you need anything else about payroll in QBO. We're always here to guide and assist whenever you need help. Have a good one!

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@Rydjor wrote:

The other issue is that I was forced to switch from Quickbooks desktop to Quickbooks Online, which I did, but you did not migrate my payroll history to Quickbooks Online, which was a big surprise and a problem for me. 

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Afaik, we can still use a supported QB Desktop version to integrate with QB Desktop Payroll. You can purchase the one time license for QBD 2021 + a subscription for QBD Payroll.

We have been using Quibkbooks Desktop for more than 25 years.  We have recently been receiving warnings we need to upgrade from 2019 to QB 2022. We have until the end of the month.  We have been contacted by a sales person who keeps asking us to set up Zoom appointments, but that has never happened. All he probably wants to do is convince us to switch to QB online, which we do not want to do. We mainly use Quickbooks to maintain Intuit's payroll support. Now we find the renewal has changed from every 3 years to more than $700/year and that's just for the program. We already are paying more than $3K in payroll fees from Intuit. Meanwhile, we have tried calling QB to discuss before we change over to ADP or Paychex to do our payroll, but they keep giving us phone numbers for "Intuit Payroll Supervisor" which are no longer in service.  This has been really frustrating to say the least. Now I can't find anywhere to file an actual complaint, so starting here.

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@kathrynsmccarthy wrote:

Now we find the renewal has changed from every 3 years to more than $700/year and that's just for the program. We already are paying more than $3K in payroll fees from Intuit. 

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@kathrynsmccarthy 

You may consider to purchase the one time license for QBD Pro/Premier 2021 (or QBD 2022 Accountant) and integrate it with a 3rd party payroll app to lower your total cost. You'll have more time until May 2024 (or May 2025) to decide on your next course of action.

I have tried to contact quickbooks on three separate phone call, all three calls were connected to the Phillipines.  I have a query relating to self assessment income tax and national insurance.  Debbie, Mary and another lady had no idea what National Insurance was.  I'm sorry but if they dont know, how am I supposed to receive the help I need.  They cut me off twice.

How do I enter my self assessment income tax and National Insurance into quickbooks.  

I am losing heart with quickbooks.  I am seriously thinking of leaving.  I cant get the help I ask for.  The customer services team does not seem to understand their own system.  How can your employees help your quickbook users, if they dont even know what national insurance is.

I am unable to obtain the advice I need to accurately use quickbooks.  I have also been told to enter self assessment income tax into expenses by your customer service.  Now Im sure self assessment is not a business expense.

Hello Tracy, We're sorry to hear about your experience with customer support. Income tax is a newer feature in Quickbooks Online . By expenses are you entering allowable expenses? Is the query regarding the calculation of NI and tax? We'd be happy to help here. We can provide feedback also to the agents and the manager regarding Self Assessment. To confirm as well it is Quickbooks Online you are using and not Quickbooks Self Employed(just as they work differently)

How did you get on with this I am having a nightmare with them?

Yes, I predict the downfall of Quickbooks within the next five years because they are unresponsive to customers, they have off-shored their support to the Philippines where people can hardly speak in a way that you understand, and they OBVIOUSLY can't understand what we are saying...

When did this great little company become so horrible?  Why did they abandon their loyal customer base, out-source their labor to a foreign country and lie, hang up on and delay responding to their customers???

Sad, but true.  THIS is the opening that another software company has to come in, be better, and start stealing customers.  I truly hope it happens.

Well I had to explain when the tax year started and ended, I am still trying to sort it out but thinking I should canx and my to xero (any good)?

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@Manchester wrote:

Well I had to explain when the tax year started and ended, I am still trying to sort it out but thinking I should canx and my to xero (any good)?

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You should purchase a 3rd party conversion service.

What is that? 

Contact us in private for details.

I called Quickbooks Customer Support today to ask about the near 100% increase in the cost of my bill from last year to this year.  I expected to hear something along the lines of new services that were being added or new security features that have increased the costs.  Instead, the representative, Jason (Case #[removed]), proceeded to tell me that the government is the reason the price had increased and the only advice he could give me was to make sure that I go vote.  Highly inappropriate!  I guess Jason was expecting a sympathetic political ear that would join him and commiserate about the government, but that's not why I called.  When I asked for his last name, he simply hung up. 

Hello there, @BlandJN.

Thanks for sharing your sentiments in this thread. I completely understand what you're going through. This is not what we want you to experience.

Rest assured that this complaint is escalated to our team leads for review so we can take action about it.
 

I'd be delighted to help you again with your next posts. Take care and enjoy your day!

I'm exhausted with it.   I've had not much help.  I'm going to have to find time and keep trying or find an easier more supportive software.

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@Manchester wrote:

How did you get on with this I am having a nightmare with them?

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@tracyrace1 

Your question is about NI, correct? Are you located in UK?