With my subscription I have access to customer service.  3 times I requested help and a call back and no one called.  I tried twitter and it seems like we are on a different wave length.  Not helpful and very slow to respond.  I'm had quickbooks for over 20 years and this is the first time that I can not get help on an issue.  Not only is it frustrating it's taking a lot of my time and we  are a small business.  Please have some one call me at [phone number removed] 

Go to Payroll Settings, look at the last four digits of the bank account number that you set up for your payroll. Scroll to the bottom of the Payroll Settings page where it says Accounting. When that page loads, the very first line should have the same account number listed there. This is where the mapping is for payroll. If it says cash or maybe even an old bank account you used to use, that would be why it's posting like that.

File a complaint NO ONE will call you back. What a waste of my time. I WILL NEVER RECOMMEND QUICKBOOKS TO ANYONE.

Quickbooks desktop support is HORRIBLE.  They are pushing QB online so you don't have to hold too long to speak to a person.  I recently purchased QB desktop and received an email with the license number and product number. When I called them about a issue I am having, after holding for more than 1 hour, I was told I am not listed as the account manager so they can't speak to me.  No one in our company knows who the account manager is and I was told that is the only person they would speak to.  Go figure.  When I ask to speak to a supervisor, I was put on hold and then the call was disconnected.  I am so ready to move forward with any other accounting software at this point.  Let's stop supporting these loosers.

@RD826   They hung up on you because there is NO supervisor or manager to speak to.  That's their game.  

Sorry this happened to you.  

They need to fix this. Online isn’t their only, or best product. Yet they e turned it into the red-headed stepchild. 

there’s a huge market for someone else here. 

QuickBooks support is terrible. Billed a customer $2250 which they paid promptly. Was not deposited in my account. When I called (ridiculous wait time) I was told I was unable to receive payments. I asked why. Could not give me a reason. Was told that was operations decision. Ok refund the customers money and they can write me a check. That will take 30 days. Why? I’m sorry I can’t tell you. Asked for supervisor, more waiting. Finally he told me same thing and hung up. Ridiculous customer service. 

We have 3 computers that have Quickbooks intuit payroll on them.  I am unable to use the payroll to issue checks.  I know we pay for the service.  I spoke with "Anna" and "Maria" regarding this.  I have one computer that shows payroll from August 2021 and back.  She could not help me and said I needed to re-enter the payroll through May 2023.  I was able to complete last weeks payroll on one computer.  This week no.

I was also told that Quickbooks charged us $900.00?  Any idea what that is for?  Please have someone call me at [Removed] to discuss.  Today please.

Thank you,

Joan [Removed]

QBO  QuickBooks Online Premium Support  Is a JOKE!   I have tried 10 times to get help, but the lack of English' speaking agents and chat agents that just end the chat without explanation make me want to scream!

Maria the Online Agent that today just went  ghost during a chat session to get help wiith 401k not computing correctly.  

This company service is the worst!

I understand where you're coming from, TPalaniuk1970. I also would like to get the help I need and treat my issue with utmost urgency.

With that being said, I want to make sure I can provide the most effective solution to your 401K issue. However, I require additional information regarding the specific situation you are facing. I would appreciate it if you could provide more details about what you are trying to accomplish. Is your goal to modify the amount of your 401K?

We'll appreciate any information you can share. I'm also looking forward to working with you again.

I reported them to the Better Business Bureau.  My problems were resolved that day.  I will not hesitate to report them again if I have a problem and I'm not getting any resolution!

Hello,

I have been a proadvisor for 19 years.  I am SHOCKED that the price increase on my Pap Premier Bundle for payroll went from $350 to $700 That is ridiculous when my business is way under 50 payroll clients.  What can be done to make this affordable for small businesses that have been loyal?

Cindy AKA: Hollywood

Hello there, Hollywood.

I understand your frustration with the price increase for the Pap Premier Bundle for payroll, especially for long-time advisors like yourself and small businesses with fewer payroll clients.

Yes, the new price for the ProAdvisor Premier Software Bundle is $799 per year. While news about price increases is never easy to hear, they are necessary to deliver the products, services, and support you and your clients need today and in the future.

We also continue improving our offerings and providing new QuickBooks ProAdvisor benefits, including personalized training paths to increase expertise and productivity for you and your team.

Visit this page for answers to common questions about QuickBooks products and pricing: QuickBooks pricing and Desktop FAQs.

Additionally, check our Help pages and articles for information on the features included in the QBDT 2023 release and how to use them for your business:

• QuickBooks Desktop Accountant software
• What’s new in QuickBooks Desktop 2023

Please comment if you have more concerns about QuickBooks products and pricing. I'm here to help. Take care.

@Hollywood1963 

Consider to use QB Desktop with a non subscription license + 3rd party payroll app to lower your costs. You'll get used to importing payroll data as JE into QB Desktop later.

I am writing to inform you that I have decided to change our payroll service to another company – the change will likely happen within the next couple of months. I am extremely disappointed in the attention I have received, or better yet, not received regarding my request to get Austin Jewish Academy’s banking information changed so that I can run payroll next week.

• On December 12, I spent 2.5 hours on the phone with QB to get my issue resolved.
• I was on the phone with a woman you transferred me to so that we could switch my MID.  After being put on several times by her, the call was terminated.  I don’t know if it was terminated on purpose or on accident by the QB person I was speaking to.
• I emailed you, attached, to inform you that my call was terminated and to please reach out to her so that she could call me back.
• I have not heard back from you or the woman I was on the phone with.
• On December 14, I spoke to a representative from QB about QB payments.
• During my call with him it was determined that I did not need QB payments.
• I also explained to him about my call on December 12 and he assured me that he would find out the woman that I was speaking to.

As of today, December 19n  not one person has called me back or reached out to me to follow up or to provide additional assistance with my issue.

This is very poor customer service.

This is very poor customer service.

Rest assure. Their support team is immune to complaints.

Intuit's customer support is exactly the way they want it to be. They are a big company and are perfectly capable of managing an excellent support team, but they have chosen not to.

Anytime you see an employee here copy/paste the canned "We don't want you to experience this sort of support" in a response, remember that it is total horse pucky.

I wish I could make it better. I understand how you want this to be taken care of at the soonest possible time so you can run payroll, Susan. 

Our primary aim is to help resolve your issue. With that, since you've previously contacted our support team, I'm sure all the information you've provided was being jotted down and noted. I suggest contacting them again for updates. This way, they can double-check if a case has already been created for a resolution. 

Here's how to reach them: 

1. Go to Help, then select QuickBooks Desktop Help or Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account select Continue and then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. Select to chat with us or Have us call you.

Additionally, in case everything is already okay and is running smoothly, I've added this helpful article that shows what you'll have to do when processing payroll: Create And Run Payroll.

You can always post your reply if you have any questions when changing your banking information and at the same time if you have queries about your payroll. As always, we're here to help you any time of the day.

Nope, too late!  After what I have experienced and the other complaints that I have read on this message board, I am done with QB payroll. 

I would like to know how to report them to Better Business Bureau.  I'm too frustrated to the point of not wanting to use QB any more.  But what choice do I have besides turning over my books to an Accounting firm.  All I want to do is to have QBs working for me again.  Don't know why Payroll module is so buggy with not creating any Liabilities after payroll.  Never happened to me in 15yrs of using this product.  Please help me fix this asap.

Thanks

Hi there, @DrPang.

It sounds like you’ve been through an ordeal. I want to reassure you that I will do what I can to make sure this gets resolved.

Let’s perform some troubleshooting steps so you can continue working on your payroll.

I'd suggest verifying that you are using the most recent software and tax table updates, and then restarting your computer after confirming that you are up-to-date.

Here's how:
 

1. In the top menu bar, go to Help, then Update QuickBooks Desktop.
2. Click Update Now.
3. Hit Get Updates.
4. Close and reopen QuickBooks to install your update.
5. In the top menu bar of QuickBooks, go to Employees, then Get Payroll Updates.
6. Click Download Entire Update.
7. Select Update. A window will display when your download's complete.
8. Once you've confirmed QuickBooks and the payroll service you're using are up-to-date with their latest releases, restart your computer the issue is occurring on.
9. After the computer has booted back up, run QuickBooks and try accessing your setup wizard again.

You can also do a payroll checkup it helps you verify your current setup by scanning your payroll data for missing info and any  potential errors: Run Payroll Checkup in QuickBooks Desktop Payroll.

I've also included a couple detailed resources about keeping your QuickBooks products up-to-date with their latest releases which may come in handy moving forward:
 

• Update QuickBooks to the latest release
• Get the latest tax table update

If there's any other questions, click the reply button. I'm always around to help!

@DrPang 

You can use QB Desktop + 3rd party payroll app.