Let's fix the error you're having to run your payroll, @Pacliff.
Did you encounter any error messages? If yes, can you tell me more about it? That'll help me provide an accurate solution to the concern you're having.
I recommend updating your QuickBooks Desktop to the latest release to keep your software up-to-date so you always have the latest features and fixes.
To manually update:
- Search for QuickBooks Desktop. Right-click the icon and select Run as administrator.
- From the No Company Open screen, go to the Help menu and select Update QuickBooks Desktop.
- Click the Options tab and select Mark All and then choose Save.
- Go to the Update Now tab and select the Reset Update checkbox.
- Click Get Updates.
You can now restart your computer for the changes to take effect. For detailed guidance, check this article: Update QuickBooks Desktop to the latest release.
If the error persists, I suggest reaching out to the Customer Support team. They can check the account in a secure environment and help you resolve it.
You can follow the steps below on how to reach them:
- From your QuickBooks Desktop account, click the Help menu at the top.
- Select QuickBooks Desktop Help.
- Provide some information about this concern in the search box.
- Click the Contact Us link at the bottom of the window.
- You'll now be provided with a few support options.
- Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.
You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.
Check out this article for more troubleshooting steps that can help you with resolving payroll updates: Fix PSXXX errors when downloading payroll updates.
Here's how you can run Payroll Checkup in QuickBooks Payroll to check your current setup to make sure that there's no missing info or any potential errors.
Let me know if you need further help running your payroll. I'm always here to help. Have a great rest of the day!
