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Level 3

Get your life together QB and fix the updating problem!!!!

QB Desktop Premiere Plus 2021...Our payroll will not update and calculate taxes...Apparently this is an ongoing issue with several people differing times. I need someone to address this and fix it! Got the PS038 error after updating several times. I have tried the repair - not working. I have tried the toolbox - didn't work. I uninstalled the whole program - didn't work. I reset updates - didn't work. TAXES ARE NOT CALCULATING AND WE CAN'T PAY OUR EMPLOYEES!

2 Comments 2
QuickBooks Team

Get your life together QB and fix the updating problem!!!!

Hello there, Harbinse.

I can see the urgency of updating your payroll service. This will help ensure taxes are calculated on your employees’ paychecks and payroll forms have the correct information.

We received reports from users that they’re unable to run payroll and taxes are not deducted on paychecks. Our engineers are all hands on deck working for the permanent solution.

We encourage all affected customers to sign up to the notification list. This way, you’ll receive email updates about the investigation. Let me help walk you through the steps on how to get the contact details.


  1. Open QuickBooks Desktop (QBDT), navigate to the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
  2. Scroll down to the bottom of the window and click the Contact us link.
  3. In the Tell us more about your question section, type your concern or issue in the field box. For example, PS038 when updating payroll.
  4. Click the Search menu and then select Call us to save your spot in line and call you back or Message Us to chat with an agent.
  5. Provide this number to speed up the process: INV-67366.


I’ve included some links below to help you move past any errors downloading the payroll update. These articles contain instructions on how to remove stuck paychecks, check your service information, update QuickBooks, to name a few.



Stay in touch if you need further assistance running payroll and updating the service. I’m always ready to help you. Have a good one and stay safe.

Level 3

Get your life together QB and fix the updating problem!!!!

To my knowledge QB has done zero to correct this problem. Also the steps you laid out did nothing, we can't even get them to call us.

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