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QB Desktop Premiere Plus 2021...Our payroll will not update and calculate taxes...Apparently this is an ongoing issue with several people differing times. I need someone to address this and fix it! Got the PS038 error after updating several times. I have tried the repair - not working. I have tried the toolbox - didn't work. I uninstalled the whole program - didn't work. I reset updates - didn't work. TAXES ARE NOT CALCULATING AND WE CAN'T PAY OUR EMPLOYEES!
Hello there, Harbinse.
I can see the urgency of updating your payroll service. This will help ensure taxes are calculated on your employees’ paychecks and payroll forms have the correct information.
We received reports from users that they’re unable to run payroll and taxes are not deducted on paychecks. Our engineers are all hands on deck working for the permanent solution.
We encourage all affected customers to sign up to the notification list. This way, you’ll receive email updates about the investigation. Let me help walk you through the steps on how to get the contact details.
I’ve included some links below to help you move past any errors downloading the payroll update. These articles contain instructions on how to remove stuck paychecks, check your service information, update QuickBooks, to name a few.
Stay in touch if you need further assistance running payroll and updating the service. I’m always ready to help you. Have a good one and stay safe.
To my knowledge QB has done zero to correct this problem. Also the steps you laid out did nothing, we can't even get them to call us.
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