getting error when I try to sync my employee from 3rd party payroll

It's nice to see you here, Emmiepaychex. I recognize you're having challenges with the syncing process regarding your QuickBooks Online Payroll.

Since the error you received is due to the integration process, I recommend reaching out to the developer of the connector to utilize to integrate Paychex and QBO.

To do so, follow the steps below:

1. Log in to your QBO account.
2. Click Apps from the left panel.
3. Go to the Find Apps tab.
4. From the search bar, type in the keyword to look for an app.
5. Once done, you can choose an app from the list of results.
6. Locate the connector they're using and head to the Contact or Support section.

Moreover, exporting attachments using the Batch Action feature can be a helpful way to keep your attachments in QuickBooks Online. Please refer to this page mentioned for detailed instructions: Export reports, lists, and other data from QuickBooks Online.

Please let me know what other specific features or requirements you have in mind for the file management application in QuickBooks Online Payroll, and I'll do my best to assist you in finding a suitable solution.

thank you for your quick response.  can you let me know if this error messages coming from my Quickbook online or from 3rd payroll company? 

Hello there, Emmie.

The error message is from QuickBooks Online (QBO) and is due to a syncing issue with the third-party application. 

As my colleague mentioned, it's best to contact the developer of the connector to resolve this and be able to use the application within QBO.

Once you've successfully connected Paychex to QBO, you'll be able to generate a payroll report in QuickBooks, providing you with a comprehensive overview of your business finances.

Return to this thread if you require further details about syncing to a third-party application. We'll be here to provide assistance the best we can. Take care.