Recently, a pop up for Guideline 401K service was added to our QB. It would not let me click on Maybe later, and would not go away. Since this appeared, I am experiencing error messages and disruptions. I have made 3 calls to QB Support. Running the remove program/repair tool seems to work for a while, but the issues come back.
In one of my calls to QB support, the tech suggested that I call Guideline to see if there was a way to opt out, hoping that this would then remove it from our system. I called Guideline, and after I explained how their ad was causing issues on our system, the rep actually tried to sell me the service!!
Now, I receive emails from Guideline's Sales Development Representatives. Here is the disclaimer included in the emails.
1At the time of this endorsement, Intuit (the “Solicitor”) is not a client of Guideline. Guideline pays a fee for each 401(k) & SEP IRA client referred by the Solicitor, as outlined in Guideline’s written solicitation arrangement with the Solicitor. Additional disclosures will be provided to you by Guideline prior to opening an account with Guideline.
We pay way too much in monthly fees to Inuit for it to allow this spam.
In my last call to QB, the tech said that they are aware and that the developers are working on a fix. Hopefully, they find a way to remove this soon, and Intuit ends this arrangement with Guideline.
The attached pdf includes the original pop up, and the subsequent messages.
