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jdavis1
Level 2

Has anyone else noticed that their payroll didn't happen today? (4/30/21) I checked my bank accounts and payroll didn't run and it was supposed to run last night.

 
6 Comments 6
Andi M
Level 1

Has anyone else noticed that their payroll didn't happen today? (4/30/21) I checked my bank accounts and payroll didn't run and it was supposed to run last night.

Yes, I am having the same issue. I am waiting to "chat" with someone. but looking on this support feed, it seems like it may be a QB issue.

Share2021
Level 1

Has anyone else noticed that their payroll didn't happen today? (4/30/21) I checked my bank accounts and payroll didn't run and it was supposed to run last night.

Same issue here, nobody available.

maksproperty
Level 1

Has anyone else noticed that their payroll didn't happen today? (4/30/21) I checked my bank accounts and payroll didn't run and it was supposed to run last night.

Same here, received all the confirmation e-mails, but no payments or transfers completed. 

JessT
Moderator

Has anyone else noticed that their payroll didn't happen today? (4/30/21) I checked my bank accounts and payroll didn't run and it was supposed to run last night.

Hi jdavis1, Andi M and Share2021,

 

We’re aware that there’s an issue with the Direct Deposit payroll for April 30. Please know that we’re actively working on resolving this, so the employees will get paid on time.

 

We’re tracking each of the affected customer accounts to see if we can make the deposit sooner, or provide you with a specific time frame. For now, the bank has until 5 PM to deposit the funds to the employee accounts.

 

Also, please note there isn’t a need to cancel the payroll and create paper checks. While we’re looking for an immediate fix, we suggest subscribing to this link to get updates about the status of the issue: http://status.quickbooks.intuit.com/?subscription_confirmed=true.

 

Thank you for your patience while we're checking on this issue.

jdavis1
Level 2

Has anyone else noticed that their payroll didn't happen today? (4/30/21) I checked my bank accounts and payroll didn't run and it was supposed to run last night.

Ok they Just closed the case that was opened about this issue stating that it is resolved however I checked my bank accounts that the drafts for payroll come out of and I don't see any "pending" activity occurring at all and of course there are not any deposits pending or processing or otherwise occurring in any of my employee's accounts either.  I do realize that QB believes that they have resolved the issue however wouldn't it be a bit more prudent of them to put the case into a "monitor" status until they actually know for sure that their clients issues have been resolved and they have verified that the issue has indeed been resolved?  I have seen nothing to indicate on my end that anything has been in fact resolved with no information from QB as to what the issue was and how they resolved it to give me any confidence to wait till 5:00 pm to make sure that they are correct particularly when that is when all support is closed till Monday.

JenoP
Moderator

Has anyone else noticed that their payroll didn't happen today? (4/30/21) I checked my bank accounts and payroll didn't run and it was supposed to run last night.

Thanks for getting back to us, jdavis1.

 

We know how important it is to be able to pay your employees on time. According to the latest updates from our engineers, the issue have been resolved and your employees should expect to see the funds available in their bank account by end of the day.

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible

 

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