Has anyone run into a problem when filing the NYS-45 through QB where the payment made only includes the UI due; rather than the total including NYS withholding?

Hi there, KT.

Let's ensure the correct period is selected to show the correct amount. It could be the reason why the total including NYS withholding isn't showing.

If the issue persists, I suggest updating the latest tax table. It provides up-to-date, accurate rates and calculations for federal and supported state taxes, payroll tax forms, and e-file and e-pay options.

In case none of these fixes the issue, I recommend contacting our QuickBooks Desktop Payroll Team. They have the tools to pull up your account in a secure environment and be able to investigate the cause of why the NYS-45 isn't populating amounts of the balances on the quarterly return. 

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

Lastly, refer to this article if you need steps on how you can run a report to view your payroll totals, including employee taxes and contributions: Create a payroll summary report in QuickBooks.

I'll be around to help if you need anything else about filing taxes. Please click the Reply button and tag my name.

I am having a similar but opposite problem. My 4th Quarter 2024 NYS-45 Quarterly report in Quickbooks has the correct Witholding tax (WT) information and tax owed, BUT the Unemployment Insurance (UI) side has the right amount, that nothing is owed) but it did NOT enter ANY information at all for each employee in the Part C area.

I have updated the payroll. I have restarted the Quickbooks. I have run a payroll. At least my W-2's are printing correctly. I checked.

Thanks for getting involved with this thread, okph.

I've reviewed our ongoing/solved investigations and can confirm there's currently an investigation about missing employee information on Part C of NYS-45 forms. Currently, Intuit's Product Investigations team is investigating this behavior and working towards a solution.

Some subscribers have found it useful to file through their state's website utilizing the tax form worksheet (Excel) and other reports.

If you'd like to be added to our investigation as an affected user, you'll need to get in touch with our Customer Care team. Your account being on an investigation ensures you'll receive email notifications about any updates relating to it.

Once you get in touch with an agent, be sure to provide them with our investigation's case number (INV-117835).

Also be sure to use the suggested steps in CharleneMaeF's post to make sure you're up-to-date with your product's latest tax table release.

Please don't hesitate to send a reply if there's any additional questions. Have a great Thursday!