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susan-mccormick
Level 1

Health insurance deduction, I am unable to set for Taxable or pretax

 
1 Comment
AileneA
QuickBooks Team

Health insurance deduction, I am unable to set for Taxable or pretax

Hi there, @susan-mccormick

 

Thank you for posting to the Community. 

 

I'd like to know if you're getting an error message when setting up for health insurance deduction? So I can provide an accurate resolution. I'd appreciate any additional information to fix it. 

 

Though, We can also perform some troubleshooting steps to determine if this is web-related issue. To start with you can access your QuickBooks account in a private window this mode won't save pages and cache. 

 

You can use these following keyboard shortcuts: 

 

  • Ctrl + Shift + N for Google Chrome
  • Command + Shift + N for Safari
  • Ctrl + Shift + P for Internet Explorer or Mozilla Firefox    

If it works fine, we need to go back to your original browser and clear the cache to speed up your system performance. 

 

Alternatively, if you continue to get the same result, I suggest using a different browser.   

 

Please feel free to comment below if you have any additional questions about Health insurance. I'm here to help you. Have a great day!

 

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