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dozandcocare
Level 1

Hello, my payroll date is set for 6/20, but on the notification with the scheduled tab, I am seeing that its saying that the employees will get paid on 6/23.

 
13 Comments 13
Bryan_M
QuickBooks Team

Hello, my payroll date is set for 6/20, but on the notification with the scheduled tab, I am seeing that its saying that the employees will get paid on 6/23.

Hey there, @dozandcocare. The sudden move of your pay date depends on when you submit your payroll.

 

Since your pay date falls after the Juneteenth Holiday, you should've sent your payroll one business day earlier than you normally would so that you can release your employee's salary on the 20th of June.

 

Picture this out; if you use payroll core, you'll have a 1-day or a 5-day lead time. If you follow the one-day lead time, you should've submitted your payroll on Wednesday prior to 5:00 PM PT before the holiday to follow your scheduled pay date.

 

Just a heads-up-if you're following the five-day lead time, you'll want to submit payroll 5:00 PM PT on the Thursday before payday. Since weekends aren't counted as business days, sending it in early helps make sure everything goes through on time.

 

On the other hand, if you have the payroll premium or elite subscription and follow the same-day direct deposit or 5-day lead time. You can take a moment to read this article: How do federal holidays affect my direct deposit?

 

You also have the option to issue a paper check to your employees if you would like to pay them on time.

 

Something else to consider is streamlining your payroll processes to track your employee's time and work location easily. You can Explore QuickBooks Payroll.

 

Just leave a comment below for more queries, I'm glad to assist you today!

BC45
Level 2

Hello, my payroll date is set for 6/20, but on the notification with the scheduled tab, I am seeing that its saying that the employees will get paid on 6/23.

Intuit screwed up the notification on the dates and will take no action to correct their mistake.  Their payroll service messaging said if you submit by 6/18, employees will get paid on 6/20.  Then when I submitted on time, the confirmation email said they would be paid on 6/23, and that the 6/20 date only applies to assisted payroll.  No where did it say that.  After speaking with payroll, they said the messaging was wrong but they won't do anything about it.  I will be contacting their Legal dept.

 

 

 

seal21
Level 1

Hello, my payroll date is set for 6/20, but on the notification with the scheduled tab, I am seeing that its saying that the employees will get paid on 6/23.

I experienced the same problem - i checked the site to make sure I didn't need to send it a day early and it showed wednesday as normal....and then when I checked today it said it was processing Friday 6/20 and will deposit on 6/23.....hindsight 20/20 I should have trusted my gut and still submitted it a day earlier than normal - I'll know for time moving forward but that's not going to help all of us that needed that paycheck on Friday

BigRedConsulting
Community Champion

Hello, my payroll date is set for 6/20, but on the notification with the scheduled tab, I am seeing that its saying that the employees will get paid on 6/23.

@Bryan_M  RE: Since your pay date falls after the Juneteenth National Independence Day...

 

Juneteenth is not National Independence Day. Did you make that up yourself or did someone feed you that nonsense and you bought it?

 

Last I checked, National Independence Day is the fourth of July.

 

RE: you should've sent your payroll one business day earlier than you normally would so that you can release your employee's salary on the 20th of June.

 

Other than that being a nonsensical word salad ("release your employee's salary"??), as @BC45 notes, that's not what Intuit says:

 

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RE: Just leave a comment below for more queries, I'm glad to assist you today!

 

OK, we're waiting for your update and explanation.

 

BigRedConsulting
Community Champion

Hello, my payroll date is set for 6/20, but on the notification with the scheduled tab, I am seeing that its saying that the employees will get paid on 6/23.

@dozandcocare  RE: my payroll date is set for 6/20, but on the notification with the scheduled tab, I am seeing that its saying that the employees will get paid on 6/23.

 

I think if you sent by 5pm Pacific time on 6/18, then the date would have been 6/20.  I see that you posted your question at 7:24 PM, which suggests you might have sent after 5pm. If so, then that's why the DD date pushed forward to Monday.

BC45
Level 2

Hello, my payroll date is set for 6/20, but on the notification with the scheduled tab, I am seeing that its saying that the employees will get paid on 6/23.

I got the email confirmation from Intuit on 6/18/25 11:13am that my payroll submittal was successful.   So it was 6 hrs early.  Intuit screwed up but will not attempt to correct their mistake.

hoosierdp
Level 3

Hello, my payroll date is set for 6/20, but on the notification with the scheduled tab, I am seeing that its saying that the employees will get paid on 6/23.

Are we going to get a response? I used the chat support and they're blaming the banks instead of taking the blame. 

sgatlanta
Level 1

Hello, my payroll date is set for 6/20, but on the notification with the scheduled tab, I am seeing that its saying that the employees will get paid on 6/23.

I don't think it was just an issue with the notice being wrong.  I think the whole system was messed up.  Usually when you try to process direct deposit after the cutoff, it gives you a pop up notification that it is too late to process the payroll.  It will then give you the option to change the date of the paychecks or issue paper checks instead.  When I processed the payroll on Wednesday for Friday direct deposit, it didn't give my any kind of notice that it would be late.  If it had, I could have given the employees warning that the direct deposit would be late and the option for a paper check. 

hoosierdp
Level 3

Hello, my payroll date is set for 6/20, but on the notification with the scheduled tab, I am seeing that its saying that the employees will get paid on 6/23.

You're right, I forgot about that...the system normally catches it when you're about to send direct deposit and it won't arrive by the paycheck date. 

manderson1375
Level 2

Hello, my payroll date is set for 6/20, but on the notification with the scheduled tab, I am seeing that its saying that the employees will get paid on 6/23.

Yes, they did not get the dates set up correctly in their system. The same thing happened to me, I usually get a warning pop up if the date I selected is now too late for direct deposit and I did not get that notification this week. It is really annoying that QuickBooks is not acknowledging a mistake was made on their end. I chatted with a representative and they also tried avoiding acknowledging any responsibility, which is horrible customer service. 

hoosierdp
Level 3

Hello, my payroll date is set for 6/20, but on the notification with the scheduled tab, I am seeing that its saying that the employees will get paid on 6/23.

If you followed the incorrect Quickbooks guidance and your payroll was late last week, then if you submit your payroll this week, you might be over your direct deposit limit. If two total payrolls put you over your limit, then the system might count the payrolls as being in the same week. You can call in, but you're not likely to get assistance.

kerrie2
Level 1

Hello, my payroll date is set for 6/20, but on the notification with the scheduled tab, I am seeing that its saying that the employees will get paid on 6/23.

 When I called they said they had an internal error, their bad. I couldn't even get to a supervisor. I was also supposed to receive a letter from them stating the error and haven't. When I called to follow up, I received the runaround again. This is unacceptable. There are things QB can have an issue with, but not remitting employees direct deposits on time, or taking any accountability for it, has me furious. This is my employee's livelihood, and something I take VERY seriously. They can process online payroll in a day, why is it with desktop they dropped the ball? Especially when the letter from them on the holiday and how it affects payroll for the week clearly stated to run it like normal. I tried to upload the letter from QB, but it won't let me and I see someone else already has. There is also no place to seem to be able to file a complaint with them. I am reaching out to BBB and Consumer Financial Protection Bureau, but not sure how to escalate this further. 

cody_a
Moderator

Hello, my payroll date is set for 6/20, but on the notification with the scheduled tab, I am seeing that its saying that the employees will get paid on 6/23.

@kerrie2 We understand how concerning and frustrating a delay in payroll direct deposits can be, especially when it impacts your employees. We want to assure you that we're here to help resolve this for you.

 

We've shared your issue with our Next Level Help team. They will carefully review your Community comments and support history, including the details about the error you mentioned, the holiday notice, and your attempts to obtain an explanation letter. You can expect to hear from one of our experts soon with next steps.

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