HELP - Employees cannot access their paystubs - ERRORS

Thank you for contacting us, PAS2013.

A ticket has been created for some employees who are getting an error when accessing their paystubs online.

Your employees can contact our QuickBooks Workforce Support to add their account to the investigation (INV-40348). Just click the Live Chat link to chat with our representatives. The screenshot below highlights this.

Don't hesitate to post again if there's anything else you need. I'm always around to help you out.

Take care always!

What is the ETA to getting this resolved, it's been affecting my client for months, her employees are furious

@bselko Thank you for reaching out for assistance. I can understand the frustration around not being able to view paychecks. Have you tried sending a new invitation to employees so they can go through the setup process again? Many times this fixes the issue, I would have them clear cache and cookies on their browser before they start the process.

Let me know if that helps. 

I am having the same issue. Wish QB would have a part to reinvite the employees. I have found if they do this the employees can sign in. I have two companies & my new company keeps giving them an error: “something is not right, contact your employer “. Well this employer have talked to QB rep for four days & still not getting anywhere. Hate paying a higher cost & not getting any results 

Thanks for joining the thread, @callrtc.

You can resend an invitation to your Employees. No worries, I've provided the steps below on how to do this in QuickBooks Desktop Payroll with ease:

1. From the Employees menu, select Manage Payroll Cloud Services.
   • Note: If you don’t see Manage Payroll Cloud Services, you need to update QuickBooks.
2. Under QuickBooks Workforce, toggle the status to ON, then select Invite Employees.
3. Your employee list will appear. Select the employees you want to add to Workforce, then add their email addresses.
4. Hit Send Invite. Once sent, you should see "Invited" under the Status column.

That's all there's to it! If you're using a different platform (QuickBooks Desktop Assisted Payroll, QuickBooks Online Payroll, or Intuit Online Payroll), or would like more information on Workforce, click here to view a Community Article.

Let me know if you hit any bumps in the road and I'll be back to help you out. Have a beautiful day!

There is no true resend option.  These employees accepted the invite, had the functionality, then when QB migrated to Workforce ready they lost it.  When I go into QB desktop, they show as "signed up" so I can't do anything to help them.

Let me help with this concern so that your employees will be able to access their pay stubs, @bselko.

Since your employee's information is sync to their previous ViewMyPaycheck account, it could be that the system was unable to recognize them during the migration to the new Workforce website.

However, we can still sync their account by means of refreshing it. Here's how:

1. Go to www.quickbooks.com/account.
2. Select Forgot your Password? or Forgot your User ID?
3. Follow the steps to retrieve your Password or User ID.
4. Try to log in again.

If they are still unable to access their pay stub, I recommended reaching out to Workforce chat support. This way, they manually check each of your employee's accounts so they can recover their access. They are available between Monday through Friday from 6:00 AM to 6:00 PM PST.

You can always tag me in the comment section if you have further questions on how your employees can access their workforce account.

I am furious as well. This issue has not been resolved and a simple clearing of everything doesn't work. The same error message appears over and over again, it's ridiculous and certainly uncalled for. 

I appreciate you for clearing your browser's cache to fix this error, serenaruddeger.

At this time, I'd recommend reaching out to our Workforce Chat team. An agent will take a look at your account for this to be investigated by our engineers.

All you have to do is click Live Chat on this page: Workforce Chat Support.

Feel free to tag my name in your Reply in case you still need my help. Stay safe!

My employee is having the same problem.  It says she is signed up, but she does not even receive notification.  When she called, they said they did not even have the e-mail address.  I attempted to change the e-mail, but that also was not allowed.

This is a very difficult site to navigate.

Thank you for joining the thread, @commop. I’ll share some information with your concern about signing up employees to the workforce in QuickBooks Desktop (QBDT).

Currently, there’s an open investigation (INV-65780) regarding this matter. Thus, our engineers are still working on a permanent fix for this issue.

For real-time assistance with our support, I suggest you contact our support team. They can assist you in real-time and walk you through every step of the process. Also, they’ll be able to add you to the affected users and notify you once a fix is available.

If you need further assistance regarding your QuickBooks Desktop transactions, you can always leave a comment below. Have a great day!

We want to be able to talk to a person, not do a chat!!!!!!!!!

Hello there, @Sandrap.

Let me share information about Workforce Customer Care team in QuickBooks.

Currently, we don't have a workforce team that you can talk to via phone. They are available via chat.

 You will still be assisted well via chat. They will still be able to help you with your concern about your employees that cannot access their paystubs.

You can click on this link to reach our chat support team: QuickBooks Workforce Support. Hit the Live chat hyperlink to start a chat.

I include this article for more information about inviting your employees to Intuit Workforce: Invite employees to see pay stubs and W-2s online.

Let me know if you have questions about your employee access to their paystubs. I'm always here to help. Have a great day.