How can I access the old desktop view with Quickbooks online

It’s nice having you in the Community, @vmsmgr. I can share the steps with you in switching views in QuickBooks Online (QBO).

By providing you with these steps, I assure you that your accounts or data won't be affected when switching between them at any time.

If you're referring to these views, here's how you can switch between those two:

1. Click the Gear icon.
2. Select Switch to Business view or Switch to Accountant view at the lower-right corner.

If you need more time navigating QuickBooks, I suggest you take a test drive. This is for you to dive in and experiment with features and options you might not feel comfortable trying in your own QuickBooks Online account.

On the other hand, if you’re referring to the QuickBooks Online Desktop app view. We can rectify that by performing troubleshooting steps. Beforehand, please make sure to have the updated version of the application and proceed to refresh your QuickBooks app to clear the cache and resolve any unusual performance while using it.

Here's how:

1. Navigate to the Help menu. 
2. Select Reset App Data. 
3. Once done, close and re-open your QuickBooks App for Windows.

Additionally, feel free to save these resources that will help you with personalizing your QBO account to whatever you need to change. I’ll also add a file you can go over in familiarizing keyboard shortcuts for QuickBooks Online Desktop app users:

• Edit company settings in QuickBooks Online
• Navigate QuickBooks Online: Menus, Transactions & Set Up
• QuickBooks Online Desktop App Windows Keyboard Shortcuts

Keep me updated on how these steps turn out and let me know if you have any other concerns by dropping a comment below. Have a great day!

Thanks for the reply.  I had no problems yesterday, but today (12/16) I have to login everytime when I bring up the Quickbooks online App on my laptop. Then once I log in I get a message that "We didn't find any companies with this account" Then the app brings up another menu and I have to select "Manage your subscriptions".

Once I click on that I have to highlight my online subscription to bring up another window with my company info.

Yesterday it wasn't this complicated but today everything has changed. So as far as I'm concerned we're going backwards with Quickbooks online. I tried re-installing the app to no avail. Any help would be greatly appreciated

Well my "Desktop view" was using Quickbooks online yesterday (12/15) but today I have to log in everytime I access Quickbooks online with my Username & password, then I get a message that "We didn't find any companies with this account" Bringing up another menu which I have to select "Manage your subscriptions" and I need to select my online subscription which finally brings up my company. Why did everything change overnight ? I was happy with everything yesterday. I tried reinstalling the Online App again to no avail. I tried logging out and in again with the same result. I tried rebooting my laptop to no avail. This is very frustrating as I'm getting ready for year-end accounting for my business. Please advise. Thanks

was this ever resolved?

Hi there, @mtapper.

I acknowledge the importance of fixing the issue about logging into your QuickBooks Online (QBO) in the QuickBooks Desktop (QBDT) app.

Currently, the investigation mentioned in this is still being worked on by our engineering team. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

Moreover, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-96067.

To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to take note of their support schedule and hours: QuickBooks Online Support.

Thank you for your understanding as we strive to resolve this matter. Please be assured that the Community is always available to assist you if you have any further inquiries about QuickBooks. I am here to provide any necessary support.