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Pheanis
Level 1

How can I report errors in the Intuit Quickbooks software?

Intuit has recently introduced some new errors into Intuit Quickbooks online payroll, and I'm wondering how to report them to Intuit. 1. My state income-tax payments now show up as Tax Withdrawals instead of Tax Payments as they previously did. 2. The different category doesn't bother me, but the state income-tax withdrawals do not show up on the list of transactions to export. I want to export those payments to Quicken. 3. Another new error is that pressing the Cancel button or the X (close) button on the Export screen causes the program to go into an endless "busy" loop. I can get it out of that endless loop by pressing the F5 key, but I never had this problem until recently.

1 Comment 1
JaysonE
QuickBooks Team

How can I report errors in the Intuit Quickbooks software?

We want to ensure you have a better experience, Pheanis. We've simplified the payroll tax management process to help you manage cash flow more efficiently. I'll provide more details below.


Instead of withdrawing payroll taxes only when they are due, QuickBooks now deducts taxes every time you process payroll or when there's a change in your tax obligations. This change allows for more consistent and manageable withdrawals, reducing the risk of large tax payments at the end of each quarter.

With this new system, you can preview the exact withdrawal amounts when running payroll and view past or upcoming withdrawals in the Payroll Tax Center. This provides greater visibility into your tax obligations and helps you plan your cash flow more effectively.

Regarding your concern about state income-tax payments being categorized as "Tax Withdrawals" instead of "Tax Payments," this change is part of the broader update to our automated tax management system. The new system aims to provide more consistent and manageable withdrawals, aligning with each payroll run or change in tax liabilities.

 

If you have any questions or concerns about these changes or report errors you've encountered, I recommend contacting our live support team.

 

Here's how you can reach them:

 

  1. Navigate to the Help menu and choose the Search tab.
  2. In the search field, type in contact support.
  3. Click the Contact Us button.
  4. Please choose between the methods to connect with our support.
  5. Follow the on-screen steps based on your choice.

You can also refer to this article for more details: Get help with QuickBooks products and services.

 

Additionally, I recommend using these articles as a guide to troubleshoot browser-related issues. Clearing cache and cookies can resolve issues like the endless loop when clicking the close button on the Export screen:

 

 

Lastly, I'm adding these resources that you might find helpful when you need to review your previously filled tax forms and payments or look over the payments and filings processed in the program:

 

 

We're always available to help with any questions about payroll taxes in QuickBooks Online. Feel free to notify us in this thread, and We'll be there to support you!

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