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L
lindak1119
Level 7
January 13, 2019
Question

How do I cancel a direct depoit that's in progress

  • January 13, 2019
  • 3 replies
  • 60 views
No text available

3 replies

Kristine Mae
Kristine MaeModerator
Moderator
January 14, 2019

Hey there, fourfeist.

 

Direct deposit paychecks can be canceled up until they start to process. We process paychecks two banking days in advance, at 5 pm PST (Pacific Standard Time). For example, if you've scheduled an employee's paycheck on Friday, you can cancel it until 5 pm PST Wednesday. 

 

If it hasn't been processed yet, you can delete the paychecks:

  1. Click Workers, then choose Employees.
  2. Click Paycheck list under Run payroll.
  3. Select the check to be deleted, then click Delete.
  4. Click Yes to confirm the deletion.

If you can't delete it, you can contact payroll support for assistance. Here's how:

  1. Navigate on our website: https://payroll.intuit.com/support/contact/?infosrc=qs&service=64.
  2. Choose Intuit Online Payroll.
  3. Under Free Live Help, get the number for QuickBooks Online Payroll.

I'm still here if you have other payroll concerns though, just leave a comment below.

Ladyhwg10
Ladyhwg10
January 24, 2019

This article needs to be updated because the cutoff has changed. Please update so the customers know the correct procedure. Thanks

J
JanyRoseB
Level 5
January 25, 2019

Hi there, @Ladyhwg10.

 

Thanks for joining this thread. Allow me to help provide some additional information about Direct Deposit. 

 

My colleague provided the correct information about deleting direct deposit paychecks. The direct deposit scheduled to offload is exactly 5 PM Pacific Time two days prior to the paycheck date. If you need to make any changes to direct deposit paycheck, you must void the payment you already sent before the offload schedule.

 

For additional reference, you may want to check these updated articles to learn more about direct deposit:

If you need further assistance processing direct deposit, I encourage you to get in touch with our QuickBooks Online Payroll Support Team. They have additional tools to pull up your account and do a remote session. 

 

You can contact our phone support by following the steps provided by my colleague above. 

 

Please know that I'm just a post away if you have any other questions about Direct Deposit. Wishing you and your business continued success. 

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