How do I completely remove a former user and former employee from QB's account. The former employee name is showing up in the greeting of automated emails from QB's.

Hey there, @dtbadge90-gmail-.

Thanks for taking the time to reach out to the QuickBooks Community for support. 

I see you don't have a product tagged. To start, would you mind sharing your QuickBooks Product? For example, QuickBooks Online, QuickBooks Desktop, Self Employed, etc.

While I await your response, I've shared a few help articles to remove users and employees from all QuickBooks Products below. 

• Add, edit, and remove authorized users
• Delete an employee's profile from payroll
• Add and manage users in QuickBooks Online

I'll be sure to keep an eye out for your response. Let me know if you have any additional questions or concerns. Have a good one!  


 

We have Quickbooks Desktop Pro

Thanks for joining this thread, SW2733. I can help you delete a user or update your email address for notification.

If you want to delete a user from your QuickBooks Desktop (QBDT) company file, let's remove that individual from the User List page:

1. Open your QBDT company file and navigate to the Company menu.
2. Select Set Up Users and Passwords, then Set Up Users.
3. Click the user from the User List.
4. Hit Delete User and confirm the action by ticking Yes.

However, if it's about deleting an authorized user in your Intuit account, it's possible by visiting the Customer Account Management Portal (CAMPS) website. Then, delete the user from there:

1. Log in with your Intuit account from the CAMPS website: Welcome to Customer Account Management Portal.
2. Choose the product or service you'd like to manage from the Manage your QuickBooks page and ensure you have the correct account.
3. Navigate to the Authorized Users section and pick the user you want to remove.
4. Hit Remove User and confirm by clicking Remove.

Furthermore, you can check this article to learn how to change your registered QBDT email address for log-in and notifications: Update the email address you use for QuickBooks Desktop.

You can also modify the business or contact names on your Intuit account. Doing so ensures you have up-to-date details in the system.

I'm still willing to entertain additional questions about removing users in QBDT or other concerns about handling your transactions and data. Just leave your reply below, and I'll get back as soon as possible.