Some factors can affect the feature's functionality, such as browser issues, @keelyhertel. I'll outline the troubleshooting steps below.
Before anything else, could you please confirm what specific option when correcting 1099 isn't working? In the meantime, you can perform some troubleshooting steps to sort this out.
Log in to your account through a private or incognito browser which prevents storing data that may cause display problems to verify if this is a browser-related issue. You can open one of these browsers using the following keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
If it's working seamlessly, you can clear your cache to update any website preferences interfering with the program's functionality and ensure your browser version is up-to-date, as outdated versions can lead to compatibility issues. Alternatively, you can use another supported, up-to-date browser.
If there's an error message when trying to correct your 1099 forms, I recommend reaching out to our live QuickBooks Online Payroll Support Team. They are equipped to promptly address your needs.
In case your forms are rejected, this article provides detailed insights into how to fix it: Fix rejected 1099 forms.
Moreover, feel free to explore QuickBooks Payroll if you're interested in taking payroll processing to the next level. Time-tracking features and faster direct deposits can be a game-changer for your business.
Please don't hesitate to reply below with any additional queries regarding the 1099 payroll forms. I appreciate any details you can provide, and we look forward to your response. Keep safe!
