How do I enter my new Connecticut Tax Registration ID which is now 12 digits, but the QBO interface only allows the previous 10 digit format.?

I'm here to help and answer your question about putting in state tax IDs, Ken.

I tried putting in a CT Registration Number in my payroll account and it let me add a 12-digit number. QBO accepts all these formats when typing in your tax ID; 1234567-000, 12345678-000, or 123456789-000. 

I would recommend logging in to your account in an incognito/private browsing session. This can help resolve any cache or browser-related issues that might have prevented you from putting in the new tax ID. Here are some steps you can follow:

1. Open your browser and click on the three dots in the upper-right corner.
2. Select "New Incognito Window" or "New Private Window" from the dropdown menu.
3. Log in to your QBO account in the new window.

Additionally, you can try switching to other compatible browsers such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

After that, return to the Payroll Settings window and check if you can now enter your tax ID.

If you are successful, switch back to your original browser and clear the cache.

You can find instructions on how to do this in this article: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online. 

For further assistance in managing and reporting state payroll taxes, I would like to share these resources with you:

• Update Your State Unemployment Insurance (SUI) Rate
• Access State Agency Websites for Payroll

Remember, the QuickBooks Community is always available to assist you if you have any payroll and QuickBooks-related inquiries.

It appears Intuit just fixed this in the past 24-hours after I reported to support.  It previously only accepted 10-digits.  Glad now resolved.

I guess the issue is acutally our Unemploye Insurance (UI) Regiration Number -- since we are currently non-liable, CT does not issue a Registration Number.  So we're getting stuck not able to file.

I understand the importance of filing your taxes, Ken. Let me help you sort this out.

It's great to see that my colleague helped you resolve your concern about entering your new Tax Registration ID. Since you mentioned that your state agency doesn't issue a registration number and can't proceed with filling the required field, I recommend contacting our Online Payroll support to help you further. They have the tools to pull up your account and be able to update it further. You can follow the steps below:

1. Go to the Help menu and select the Search tab.
2. Then, click Contact Us.
3. Then, enter a brief description of your concern and select Continue.
4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

In case you want to run, print, and customize payroll data and other transactions in a report, you can check these articles for more insights: 

• Run payroll reports
• Run reports in QuickBooks Online

Feel free to visit our Community space if you have other concerns besides your state tax setup. Your concerns are our utmost priority. Take care always.