How do I print a paper check for a returned direct deposit?

Let's get your employee paid, @dharper. 

If you'd like to pay your employees using checks, you can follow the steps below:

1.     Select Employees
2.     Select Run Payroll.
3.     Select the direct deposit icon next to the employee's name.
4.     Select Paper check.
5. Preview and submit the rest of your payroll as you normally would.     

You can read additional information o this process by checking out this article: Print paychecks in QuickBooks Online Payroll and Intuit Online Payroll. 

Let me know if you have other questions. I'll be here to help. Have a great week!

Thanks Jessica, but this only works if a paycheck has not been created.  My employee's check was created for direct deposit, then returned due to a bad bank account number.  The option for creating another check doesn't seem to work because it creates a totally new check.

Hello, dharper.

I appreciate the reply. I'll give details on how we can fix this and route you to the team who can help you with the corrections. 

Since the taxes have been paid, we're unable to create a paper check for the employee or correct the returned direct deposit.

One way to fix this is to adjust the tax payment and remove the direct deposit check. I see that you've already reached out to us. I recommend giving our payroll support another chance to help you. I'm sure we can turn the tables around and take care of this. 

They have the tools to make changes to your prior payroll tax liabilities and assist you in correcting the check. I want to help out here however, it requires me to access your payroll records (which we're unable to do in a public space). 

You can use the same phone number. If you don't have it handy, here's how you can reach out to them:

1. Click the Help icon, then select the Talk to a human option.
2. When asked by the bot, enter something like "correct direct deposit with paid taxes."
3. Proceed with I still need a human, then click Contact us.
4. Click Let’s talk, then choose either Get a call or Start messaging. 

If you still have the old Help menu, you can follow the steps from this article: QuickBooks Online Support.

Ready to work on your upcoming tax forms and due liabilities? Or perhaps do you need to manage your employees? Please check out our articles in the general articles list page for guides on payroll workflows and important tax details. 

This thread is still open if you have more concerns regarding your payroll service or QuickBooks Online account. I'm here to help. 

Thanks James, but support was no help at all.  Spent hours on 3 separate calls yesterday, one of which refused me help because they couldn't find me in the system, even though I'm master admin!  Led me down the wrong path on the first call, then had to cancel everything I'd done so taxes didn't duplicate.  Ended up writing a hard check to remedy.  This is why I came to the Community.  Obviously, this is not an easy thing to do, but we ended up having to handle it on our own.  

You should have a liability account named something like "Direct Deposit Liabilities" where your direct deposits go in and out.  The returned check should deposit there.  Write a regular check to the employee for the amount returned using that liability account.  This method will not affect the payroll hours, taxes, etc. that have been previously recorded.

But it will leave a balance in that account bc the deposit that intuit puts back into their bank will go through that account as well.

The replacement check and the deposit for the return of the denied direct depost will offset in the direct deposit liability account if you record it correctly.