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Hello there, @regraff.
I'm here to help point you in the right direction for available support to fix this issue immediately.
If you have tried the suggested troubleshooting steps shared by my peers above, I highly suggest reaching out to our Technical Support Team. I know you've already reached out and reported this issue to them. However, it's best to contact them again, since they have the proper tools to look into your account and can provide instant resolution updates.
Here’s how:
Additionally, I've included a couple of helpful articles with more info about 1099s in QuickBooks Online:
Drop me a comment if you have more questions about managing your contractors. I'm always here to help. Keep safe!
I am also showing the same thing as there is no "resend" button. Please post the actual solution once you find it. Thanks.
Whoever you are, do you actually work for QuickBooks? There is no "Worker" menu. There is a "Payroll" menu, and then a "Contractor" submenu. But there is no link on the contractor submenu to choose to resend the e-filed 1099 to them. I've seen this solution proposed several times, but it does not work. I wished I would have filed my own 1099. How do I get a refund from Quickbooks? This is not working.
Done all that! Just want to reissue selected 1099s from my general list. It's past the IRS deadline to send 1099s out. I trusted you to have a working plan to do that when you offered your services. Now my vendors are held hostage by Quickbooks incompetent service. BTW, our robot assistant and actual human troubleshooters didn't even know about the process. The person from your actual payroll office also new nothing about the process and could not troubleshoot for me either.
This is dumb. Quickbooks just needs to fix this. They want me to delete a perfectly functional contractor? What if I have to resend the link over and over and over to a contractor? This is ridiculous. Forget the electronic copy. The contractor can just wait for the mail. Luckily Quickbooks usually fixes dumbness like this after letting it struggle and fail for a couple of years. We just need to spam them with complaints about it every 1099s season. Does anyone actually use the contractor payments system? I mean, until they fix this it's basically useless.
We have had this same issue multiple times with contractors. We now have a contractor that can not login to their own user portal to see their payroll information that they submitted. I am trying to resend the invite link to re-connect them with what they have already done but now can not log in to. This week between myself and the contractor we have burned 4 hours on calls. Bounced between different departments the entire time with no resolution. Frustrating.
I understand how frustrating and time-consuming it must be for you to deal with the 1099 invitation and the contractor's inability to access their user portal., @mtaekla.
Please know that I'm here to help you resolve this issue and reconnect the contractor with their submitted payroll information. To handle this efficiently, I suggest contacting our dedicated support team. They have the expertise to assist you and ensure that the contractor can access their account without any further delay.
I'll also share this link where you can browse for articles that can assist you in completing your QuickBooks tasks quickly: QuickBooks Online Help Articles.
We are fully committed to expediting the resolution of this matter for you. If you have any further inquiries about QuickBooks, please leave a reply below. I'll be available to assist you at any time.
We are all looking for a resolution in the system we pay for! Posting a link to QB help online got us all here in the first place. We continue to look and contact support with no results. We get billed for your service, result: we pay for the service. Seems simple, though we are not getting the service we need on this issue. Look it up on your own QB help online and see how many times this comes up with no clear resolution, nothing. If I do find a solution I will post.
Thanks for the details on correcting this. This is another problem I have found since taking over as treasurer for our small non-profit. There is an employee listed as a contractor also. It seems the past treasurer jumped the gun and created contractor accounts for employees when there was discussion of eliminating employee positions and only having paid contractors. This did not happen because they did not meet/fit the contractor position as outlined by the IRS. So, we have an employee who has a contractor setup also and all of her reimbursements have been posted to her as payments under her contractor account.
Does making the contractor account inactive solve the problem? And should she be listed as something other than a vendor for reimbursement purposed?
Thanks for dropping your further concern here in the thread, bridge. Let me give you insights regarding an employee that is also a contractor.
Yes, you can make a contractor account inactive, but transfer all the reimbursement transactions from that account to the employee's profile first. You don't need to list it as anything other than a vendor, but it is crucial to transfer all transactions to avoid any discrepancies in the financial records. You can remove the contractor's profile once the transactions are moved to the employee's profile.
Furthermore, I suggest contacting our contact support to help you fix your concern. The team has the necessary expertise that can assist you in resolving this. Here's how:
On the other hand, I recommend scanning these articles as your reference in managing employees inside QBO:
For more queries about managing your employees and contractors in QBO, notify us below. We're here to help. Have a good one!
Over 3 years later and I am having this same exact issue with no solution. I'm seeing it from both the company side and the contractor side. I've tried every single cookie cutter solution that's been suggested in all the different posts about this same issue. There is no option to send a reminder, if there is an option to send a reminder the contractor never gets it (and yes they've checked spam), and on the self-employed side of the contractor there is no option to edit the information you share with a company. You can't change your w-9 info or add direct deposit info. I've also tried marking a contractor as inactive and trying to start again but when the contractor signs in with the new invite they get an error saying to sign in with the email that was invited, WHICH THEY DID (screen shot shows that error). I've tried it all. Both myself and my colleague have spent hours researching this problem or talking to support.
It appears this is a known issue that's been going on for at least 4 years according to all the posts in this forum. How has the engineering team not fixed this issue? We just got Quickbooks Payments set up for contractors today thinking it'd be easy to invite them to safely and privately share their banking info. Unfortunately, this was just a waste of my day and we'll probably need to find a different solution to pay contractors.
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