We had the same issue. Deleted employees upon re-hire were not showing up in the Weekly Timesheet page and Profit/Loss report.

Solution: Payroll tech department had to 1. resync the account and 2. reinstate the deleted employee. 

I am having the same issue and when I contacted QB help, the agent argued with me that the employee was not in my payroll and then disconnected the chat. I need to restore a deleted employee, she shows she is active but she is not showing up on my employee list.

Hello there, @Jwgreen. I'm here to provide some information about how restoring employees works in QuickBooks Online (QBO).

In QBO, you can completely delete an employee if you haven't run a payroll for them. If you've already generated paychecks for them, you'll want to double-check the status of your employees on the list instead. Then, follow these steps to proceed to reactivate them:

1. Go to Payroll, then Employees.
2. Select All employees or Inactive Employees from the Active Employees ▼ dropdown.
3. Click your employee, then tap Start or Edit from Employment details.
4. From the Status ▼ dropdown, select Active to reinstate them.
5. Hit Save to confirm.
   
   
   

However, if they don't have any paychecks and you've deleted them from your account, you can add them back to your employees' list. Here's an article for your additional guidance: Add your new employee to QuickBooks Payroll.

You can also invite your employees to QuickBooks Workforce so they can access their paystubs online.

Additionally, you can run payroll reports to give you a closer look at your employee's total wages, deductions, and tax information for a certain period of time.

Let me know if you have additional questions or concerns about managing your employees or payroll transactions in QBO. I'll be here to lend a helping hand.

Is there a way to re-link their account in Time? I accidentally created a duplicate account and deleted the one the employee had set up through Workforce. Or can I just have him re-sign in to his time App with the new profile but same email? Also dealing with a payroll sync error because he is currently on the deleted account in Time. 

Thanks for joining the thread, @JJJ13.

I'll ensure you can restore the deleted employee and successfully run payroll.

In QB Time, when you delete or archive a team member, it erases all their personalized settings and prevents them from being able to sign in and use QB Time, but it still saves the associated data. So, if you reactivate them, you'll need to set up all personalized settings and invite them to the account again.

Here's how:

1. In QuickBooks Time, go to My Team.
2. Under View, select Archived.
3. Next to the name that you want to unarchive, select More options.
4. Select Unarchive, then Confirm.

If you use QuickBooks Online (QBO), archiving a team member will only remove them from the team member list to track time, not on the employee or contractor list in QBO. If you have QBO Payroll, you'll have to manage the employee through payroll. Also, you can refer to the steps below to reactivate the deleted employee in QBO.

1. Go to the Payroll menu and select Employees.
2. In the All Employees dropdown, select Inactive Employees.
3. Select the employee from the list.
4. From the Employment section, click the pencil icon to edit.
5. In the Status dropdown, select Active to activate the employee.
6. Then click Done to confirm the changes.

Once you activate the employee again, you'll want to delete the accidentally created duplicate account.

You can check out this article for future reference in managing team members in QuickBooks: Add and manage team members for QuickBooks Time.

Feel free to tap the Reply button if you have clarifications and additional queries about managing employees in QuickBooks. I'll be around to help you.

We have many "Deleted" employees in our system. They are not in there is "inactivated". We have QB Essentials and QB online payments. We do not run payroll through QB however have our employees listed in there and the checks hand written are reconciled as "Subcontractors". I have used the audit log to see when they were deleted and it is highlighted however when I click on the highlighted part it takes me to the "payroll; employee" section and their name is no where to be found to reinstate to active or inactive employee instead of a deleted one. Please help! 

I appreciate you following this thread and sharing your concerns, KellyB24.

I'll provide additional information on how deleting an employee works in Quickbooks Online.

When an employee is deleted from the system, all their information is removed permanently, and they will no longer appear on the employees' list of Active or Inactive dropdown. If you need to add them back, you'll have to recreate their profile manually. Please refer to this article for the detailed steps: Add your new employee to QuickBooks Payroll.

In addition, you can generate payroll reports to obtain a detailed breakdown of your employees' wages, deductions, and tax information during a specific period. 

You can always post again if you need further assistance managing your employees or any other concerns. I'm here to help you out.

Hi, I am having a similar issue, post-migration from QuickBooks Desktop to QuickBooks Online, where our company upgraded to QuickBooks Online Advanced + Online Payroll Elite. During the QuickBooks Online Payroll Elite Setup & Onboarding process, I believe an employee profile (carried over from Desktop) was deleted by the Intuit Expert who was assigned to set up our Online Payroll and transfer our Desktop payroll data (e.g., employees, YTD payroll history) to our new Online account.

@GlinetteC - if an employee profile shows up in QBO transactions as "John Smith (deleted)" for example, and is not found in the list of "Inactive" Employees under Payroll, is there really no technical way on Intuit's end to restore that employee profile--even if it was an Intuit agent who deleted the profile? If that is true, then why does QBO generate the following error alert, which implies I should be able to restore the employee? 

Error alert: Employee assigned to this transaction has been deleted. Before you can modify this transaction, you must restore Andrew J XXXXXXXX (deleted).

If it is necessary to understand the use case for why I need this employee profile restored or why I'm trying to record a transaction in QBO under this employee profile, I invite you to review Case# 15125061437.

We'll point you in the right direction to help you restore the employee accidentally deleted during the migration process from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO).

We recommend contacting our Customer Care Team to follow up on the case. This way, they can work with you in restoring the deleted employee and have it available inside QBO. We'll outline the steps to get you going:

1. Access your QuickBooks Online company.
2. On the top right corner, click (?) Help.
3. Utilize the search field and provide a brief description of your inquiries or select Contact Us and then select a topic to connect with the right expert.
4. choose your preferred way to connect.

For more details, feel free to check this page: QuickBooks Online Support.

Additionally, there are different payroll reports that you can use inside QBO to help you monitor employee wages, taxes, deductions, and contributions. Visit this article for more details: Run payroll reports.

We encourage you to visit the Community space or leave a comment below if you require further assistance handling data or employees inside the program. We'll be more than willing to lend a helping hand and provide you with the details needed to resolve your concerns. Keep safe.

@Kurt_M - To clarify, the employees were not deleted during the migration from QBDT to QBO. The employee profiles were deleted post-migration, I believe by one of the Payroll and/or Time experts on Intuit's end, who were assigned to facilitate my Payroll Elite setup and onboarding experience.

I took the steps you listed in your post a month ago. In contacting support, the case I was issued was 15125584840. I spent over an hour on the initial support call, and then in the subsequent days followed-up on the status of my case via chat with three different agents on 10/23, 10/25, and 10/31. The agent on the 10/31 chat issued another case for this issue, 15126013614, as well as made additional changes to my Online file.

One month later, I still have not been able to resolve this issue -- and, through additional chats with Payroll Support, it seems that more employee profiles have been deleted. Any other suggestions for how to navigate this issue?

I'm trying to understand...

1) Post-migration from Desktop to Online, who/how/why were employee profiles that had been successfully migrated, then "deleted" during my Online Payroll Elite Setup experience and/or follow-up conversations with Intuit Payroll Support?

2) Is there a way that these employee profiles, deleted in my Online file, can ever be restored on my end?

Thank you for providing further details and clarifying the situation, @MK_APWC. I hear you and see the gravity of your issue. I appreciate your continued patience and diligence in resolving it.

It indeed sounds perplexing that employee profiles which had been successfully migrated were then deleted during the QuickBooks Online (QBO) Payroll Elite setup experience or follow-up conversations with our  Payroll Live Support team. Understanding the exact cause behind this is essential.

Since understanding its cause and the restoration of the deleted employee profiles requires specialized assistance, we’re escalating your case to our Next Level Help team. They will review your comments here, as well as your recent support cases (including 15125584840 and 15126013614). You can expect to be contacted by an expert within 1-2 business days to discuss the next steps and potential solutions.

Thank you once more for your understanding and patience through this process. Rest assured that we're committed to resolving this issue for you. If you encounter any other issues or have further questions in the meantime, please don't hesitate to reach out in the Community. We're here to support you.