How do you fix a paycheck that wasn't direct deposited in an employee's account because their account number was missing one digit?

Hi there, @scinterpretingse.

Allow me to share insights on handling direct deposits QuickBooks Online.

Since your direct deposit was deposited to an incorrect bank account number, the rejected amount will be credited back to your payroll bank account. You'll just have to wait for 7-10 business days to see the refund on your bank account.

For the meantime, I suggest paying your employee with a regular check while waiting for the refund. And since you already updated your employee's bank account number, you can void the paycheck and recreate the paycheck to match your payroll transactions.

For more information, kindly visit: Handle a direct deposit paycheck that was not received by an employee.

I also included this article to learn how to run, print, and customize payroll reports in QuickBooks: Run payroll reports.

I want to make sure that this matter is resolved for you. If you need further help, let me know in the comment section. I'll be happy to assist.

If I had an employee that has a split direct deposit and just one of the accounts, savings account in this instance, didn't receive his deposit, should I just issue him a manual check for the amount that was refunded to my payroll account?  Not sure how to get him the $100 dollars that was supposed to be deposited.  Thank you

If you have an employee that has a split direct deposit and the savings deposit didn't go in and has been refunded to my payroll account, do I issue a manual check for the amount that was refunded?

Yes, you can issue a manual check for the amount refunded to the payroll account, and your employee will receive their pay, zallen. I'll guide you in creating one.

Since the $100 has been refunded, you can pay your employee with a regular check. Then ensure that the receiving bank account of your employee is correct to avoid any issues when paying them in the future.

You can turn off your employee’s direct deposit feature temporarily as you run payroll. Here's how:

1. Go to Payroll, then Employees.
2. Select Run payroll.
3. Select your employee, then select the ▼ dropdown below the employee’s name to change the pay method to Paper check.
4. Preview and submit your payroll.

Then, you can contact us to void the rejected direct deposit paycheck in your QuickBooks. Once the paycheck has been voided, you can create a manual paycheck to record the check you’ve given to your employees.

For detailed steps, open this article: Handle a direct deposit paycheck that was not received by an employee.

Additionally, you can read this article to learn more about managing Auto Payroll in QBOP: Make temporary or permanent changes to your Auto Payroll in QuickBooks Online Payroll.

If you have additional questions about paying your employees or concerns with QuickBooks, feel free to leave a reply. I'm always around to lend a hand. Keep safe.